Sahibanpreet Singh
Wangaratta,VIC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
City Reach Motel
Wangaratta, VIC
09.2023 - Current
- Implemented quality control measures to uphold company standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with regulatory requirements and industry standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Cleaning Crew Member
New Scope Cleaning Services
Wangaratta, VIC
02.2024 - 11.2024
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Swept and mopped floors in public areas.
- Reported any damages or repairs needed to supervisor immediately.
- Adhered to all safety guidelines while operating machinery such as floor buffers.
Semi Truck Driver
Linfox
Lyndhurst, VIC
01.2023 - 08.2023
- Conducted daily DOT pre-trip inspections according to set checklist.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Utilized GPS navigation systems to plan most efficient routes for deliveries.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Safeguarded merchandise against damage during transit by securing it within the trailer using straps, blocks or other methods as required.
Warehouse Storeperson
Leo's Imports and Distributions Pty Ltd
Campbellfield, VIC
06.2021 - 01.2023
- Completed daily reports on inventory movements and discrepancies.
- Organised warehouse space for efficient storage of goods.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Maintained cleanliness of the warehouse environment at all times.
- Collaborated with management staff on improving operational processes.
- Adhered to safety regulations when handling hazardous materials.
Education
Commercial Cookery
VACTS
Coburg, VIC01-2021
High School Diploma -
Disciplined Disciples International School
Punjab04-2014
Skills
- Quality control
- Regulatory compliance
- Customer service
- Operational efficiency
- Budget management
- Inventory management
Affiliations
- reading
- jogging
- cooking
Languages
English
Professional
Certification
- Victorian Heavy Vehicle license (HC class)
References
References available upon request.
Timeline
Cleaning Crew Member
New Scope Cleaning Services
02.2024 - 11.2024
Manager
City Reach Motel
09.2023 - Current
Semi Truck Driver
Linfox
01.2023 - 08.2023
Warehouse Storeperson
Leo's Imports and Distributions Pty Ltd
06.2021 - 01.2023
Commercial Cookery
VACTS
High School Diploma -
Disciplined Disciples International School