Sahibpreet Singh Sidhu
Springvale,VIC
Summary
Dynamic Customer Service Advisor and Car Technician with a proven track record at Sahib Automobiles. Expert in problem-solving and service scheduling, enhancing customer satisfaction through effective communication and timely resolutions. Skilled in inventory management, ensuring operational efficiency while maintaining accurate records. Committed to delivering exceptional service and fostering strong customer relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Advisor /Service Technician
Sahib Automobiles
Springvale, VIC
11.2018 - Current
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Executed daily operations including answering phones and assisting walk-in customers.
- Identified customer needs and offered solutions to enhance the customer experience.
- Scheduled service repair with field technicians to handle complex, site-specific concerns.
- Maintained accurate inventory records and monitored stock levels.
- Processed payments accurately according to company policies and procedures.
Car Technician
Mentone Hyundai
Mentone, Vic
05.2015 - 11.2017
- Conducted routine inspections to identify any potential issues with the vehicle.
- Kept accurate records of all work performed on each vehicle in company database.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
Education
Diploma in Automotive -
Melbourne Institute of Engineering
North Melbourne08-2011
Skills
- Customer service
- Problem solving
- Time management
- Service scheduling
- Inventory management
- Customer relationship management
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Customer Service Advisor /Service Technician
Sahib Automobiles
11.2018 - Current
Car Technician
Mentone Hyundai
05.2015 - 11.2017
Diploma in Automotive -
Melbourne Institute of Engineering