SAHIJPAL SINGH SIBIA

• Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
• Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
• Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.

• Streamlined application processing, resulting in shorter wait times for prospective tenants.
• Managed rent collection to minimize outstanding balances and maintain financial stability.
• Conducted thorough background checks, ensuring safe living environments for all residents.
• Ensured compliance with federal, state, and local housing regulations through diligent monitoring of property conditions.
• Developed strong relationships with local agencies for assistance in resolving tenant issues or disputes.
• Coordinated move-ins and move-outs smoothly to reduce vacancy rates and turnover time.
• Resolved tenant conflicts effectively, promoting a harmonious living environment for all residents.
• Performed regular safety inspections to minimize hazards and protect residents'' wellbeing.
• Provided ongoing support to tenants facing financial difficulties by connecting them with appropriate resources or payment plans as needed.

Business Owner, ALICE SECURITY OFFICERS PVT LTD (Operations overseen by spouse)

• Sole proprietor and registered owner of ALICE SECURITY OFFICERS PVT LTD, overseeing strategic direction and business development.
• Delegated day-to-day operations and management responsibilities to spouse, leveraging her expertise in operational efficiency and client relations.
• Provide occasional support and guidance as needed, ensuring alignment with company goals and objectives.

• Enhanced passenger satisfaction by providing timely and efficient shuttle services between airport terminals and parking lots.
• Ensured passenger safety with strict adherence to traffic laws, company policies, and airport regulations.
• Increased route efficiency by consistently monitoring traffic conditions and adjusting driving routes accordingly.

• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Monitored central alarm systems for fire, intrusion and duress alarms.
• Oversaw daily monitoring and patrolled buildings, grounds and work sites.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Checked and verified photo identification prior to granting facility access.

• Worked closely with others to accomplish timely invoicing and accounts receivables.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Managing Council properties in several communities.
• Collaborated in timely processing of billing and accounts receivables
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager
• Conducted ongoing reviews of program financial systems to assess cost control measures

• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Generated reports detailing findings and recommendations.
• Devised and implemented processes and procedures to streamline operations.
• Gathered, organized and input information into digital database.
• Created and managed project plans, timelines and budgets.
• Learned and adapted quickly to new technology and software applications.
• Applied effective time management techniques to meet tight deadlines.
• Developed and maintained courteous and effective working relationships.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Skilled at working independently and collaboratively in a team environment.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Organized and detail-oriented with a strong work ethic.
• Cultivated interpersonal skills by building positive relationships with others.

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Organized sales paperwork, presented proposals and finalized contracts.
• Attended advanced training sessions and conferences to increase product knowledge and productivity.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Corresponded with clients through email, telephone or postal mail.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing.
• Kept records in CRM to maintain customer data.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing and filing documents.

• Executed record filing system to improve document organization and management.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
• Scheduled office meetings and client appointments for staff teams.
• Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.

• Maintained energy and enthusiasm in fast-paced environment.
• Collaborated with team members to achieve target results.
• Delivered services to customer locations within specific timeframes.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Long Distance run within Victoria on Heavy Rigid 16 and 18 Pallets truck.
• Maintained inventory of shipping materials and supplies.

• Collaborated with all the team members to ensure the delivery of efficient, high-quality service
• Managed all front desk tasks, including the maintenance of client records and inventory
• Coordinated all aspects of guest services, including supply monitoring and facility maintenance
• Processed cash and credit payments rapidly and accurately
• Responded to all customer inquiries thoroughly and professionally
• Greeted customers in a timely fashion, while quickly determining their needs
• Developed a comprehensive training program for new team members
• Planned and directed staff training and performance evaluations
• Built relationships with customers and the community to establish long-term business growth.