Sahil
Melbourne,VIC
Summary
Dynamic and dedicated hospitality graduate with a passion for delivering exceptional guest experiences. Equipped with hands-on experience in front desk operations, guest relations, and event coordination. Proven ability to thrive in fast-paced environments while maintaining a strong focus on customer satisfaction and service excellence. Possesses a multicultural perspective gained through international study and work experiences. Seeking to leverage academic knowledge and practical skills to contribute effectively to a renowned hospitality establishment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Manager
HDFC Sales Private Limited
, U.P.
04.2022 - 04.2024
Key Responsibilities:
- Building good relations with concerned Loans and Advances agents.
- Customer Representative.
- After sale and customer services.
- Team Handling.
- Cash Handling.
- Cheque Handling.
- Coordinating between different departments and accessing the proper follow-up of the same.
Achievements:
- Successfully achieving the team targets and received recognition certificates.
Home Loan Counsellor
HDFC Sales Private Limited
Chandigarh
05.2021 - 03.2022
Key Responsibilities:
- Sourcing of Loans and Advances leads from the open market.
- Coordinating with all the concerned channel partners regarding any policy changes or current offers.
- Calculating customer's loan repayment eligibility and resolving their issues.
- Cash Handling.
- Cheque Handling.
- Customer Representative.
- Hybrid working module of both in office and off-field.
Achievements:
- Consistently achieving the targets and received recognition from the superiors for the same.
Relationship Officer
Aditya Birla Housing Finance Ltd.
Chandigarh
07.2019 - 04.2021
Key Responsibilities:
- Tapping affordable sectors of the markets both in primary and secondary sector.
- Providing various services to customers at different locations.
- Handling customer grievances and resolving queries.
- Receiving customer applications and proceeding to the concerned departments.
Education
Master of Global Business And Master of Management - Global Business And Management
Monash University
Caulfield, VIC05-2024
B. Com (Hons.) - Accounting And Finance
Shivaji College
06-2019
Skills
- Marketing
- Relationship Building
- Client Engagement
- Product Recommendations
- Relationship review process
- Issue Resolution
- Market Analysis
- MS Office
- Effective customer communication
- Relationship building and management
- Service assistance
- Customer Service
- Excellent Communication
- Customer Education and Consulting
- Banking
- Customer Relationships
- Sales Reporting
- Relationship Management
- Financial Advising
- Written and verbal communication
- Time Management
- Cash Handling
- Performance Analysis
- Strategic Planning
- Eligibility Determination
- Customer Relationship Management
- Sales expertise
- Team Leadership
- Client Relationships
- Financial Services
- Product expertise
- Public Speaking
- Consultative Selling
- Product Knowledge
Accomplishments
- Managerial Role in the HDFC Sales Private Limited.
- Achieved a Domestic Trip for over achieving the targets.
- Awarded as a Rising Star.
- International Rank 68 & 99 in Mathematics Olympiad held in 2011 & 2012.
- International Rank 2595 in English Olympiad in 2015.
Extracurriculum
- Participant in College Sports Day twice in the game of Football.
- Participant, Bid-wheel and Cricket Auction at Shivaji College, DU
- Participant, "Eli-money ate" Shivaji College, DU
- Participant, Group Discussion powered by Frank Finn (2017) where we provided with different topics to present our opinions on.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Affiliations
- Played Cricket for the University.
- Attended all the Cultural Fests of the College.
- Participated in different Social Works like Cleaning and Education.
Certification
- RSA Certificate
Timeline
Relationship Manager
HDFC Sales Private Limited
04.2022 - 04.2024
Home Loan Counsellor
HDFC Sales Private Limited
05.2021 - 03.2022
Relationship Officer
Aditya Birla Housing Finance Ltd.
07.2019 - 04.2021
Master of Global Business And Master of Management - Global Business And Management
Monash University
B. Com (Hons.) - Accounting And Finance
Shivaji College
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