Job Search Status
Open to workDesired Job Title
System AdministratorWork Type
Full TimeLocation Preference
RemoteHybridLocation: Surrey, BC
Open to relocation: Yes
Open To Work
Sahil Benipal
Surrey,BC
Work Preference
Summary
Experienced IT professional with a strong background in managing technical systems and delivering high-quality user support across diverse environments. Proven ability to troubleshoot complex hardware, software, and network issues while optimizing system performance and security. Skilled in IT project coordination, cloud technologies, and infrastructure support. Adept at communicating technical concepts to both technical and non-technical stakeholders. Committed to delivering reliable, scalable, and secure IT solutions that enhance business efficiency.
Knowledgeable Technical Specialist successful at setting up servers, desktops, laptops and mobile devices. Trains users and configures protocols to maximize security, usability and performance. Offering 6+ years of IT experience.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
IT Technical Specialist, Operations
EC Managed IT
11.2024 - Current
- Provide both remote and on-site IT support, ensuring timely resolution and high customer satisfaction.
- Deliver Tier 1–3 technical support to clients and internal teams across multiple environments.
- Analyzed client requirements, scoped IT projects, and recommended tailored infrastructure and software solutions to enhance operational effectiveness.
- Troubleshoot and maintain network infrastructure, including routers, switches, firewalls, and endpoints.
- Implement and enforce IT security policies to safeguard systems and sensitive data.
- Analyze client requirements, scope IT projects, and recommend tailored infrastructure and software solutions.
- Support project execution, including system upgrades, deployments, and infrastructure improvements.
- Monitored system performance and proactively optimized reliability and efficiency to minimize downtime.
- Provide on-call support and respond to critical incidents, including after-hours coverage.
- Built strong client relationships and identified opportunities for service improvement and growth, fostering long-term partnerships.
User Support Technician
Voltas Engineering Ltd.
12.2023 - Current
- Provide end-user support by diagnosing and resolving hardware, software, and network issues.
- Researched and implemented solutions from technical documentation and best practices to address user needs.
- Research and implement solutions using technical documentation and best practices.
- Configure and manage Windows Server 2016 environments, including IIS and Active Directory.
- Administer web hosting services using GoDaddy and cPanel.
- Supported application improvements and participated in software redesign initiatives to enhance user experience.
- Generated reports on system performance and technical incidents to inform troubleshooting and support decisions.
- Implement the ClickUp project management system to improve workflow efficiency.
IT Support
Walmart
10.2023 - 12.2023
- Delivered technical support for hardware, software, and network issues, resolving user problems to enhance operational efficiency.
- Monitored system performance and ensured operational reliability of IT infrastructure, contributing to seamless service delivery.
- Implemented security controls, including antivirus, firewalls, and access management.
- Assisted with IT projects, including system upgrades and deployments.
- Conducted user training to improve adoption of tools and systems.
- Managed IT assets and maintained accurate inventory records.
- Developed technical documentation and system reports to facilitate knowledge sharing and support ongoing IT initiatives.
- Reduced operating expenses through effective negotiation of vendor contracts for office services such as IT support or cleaning services.
- Reduced incident response times, coordinating effectively with IT support teams during critical outages.
- Reduced response times to IT support requests by implementing an efficient ticketing system for prioritization.
- Streamlined IT support processes by implementing efficient ticketing systems and prioritizing tasks based on urgency.
- Boosted company productivity by providing timely IT support and training to employees.
Regional IT Coordinator
MNP Accounting
04.2022 - 07.2023
- Managed servers, networks, and infrastructure to ensure optimal performance.
- Implemented and maintained IT security protocols and access controls.
- Coordinated IT projects for upgrades and infrastructure enhancements to align with business needs.
- Conducted user training sessions to facilitate technology adoption and enhance user proficiency.
- Conducted user training and improved technology adoption.
- Managed IT assets and ensured compliance with company policies.
- Created technical documentation and performance reports to streamline IT processes and support decision-making.
IT Specialist
Onsite Geeks
03.2021 - 04.2022
- Troubleshot networking protocols, including TCP/IP and Ethernet.
- Deployed and upgraded software solutions, enhancing client system functionality.
- Conducted security assessments and implemented protective measures.
- Implemented backup and recovery solutions to protect client data.
- Conducted security assessments, implementing measures to safeguard client data.
- Provided client training and ongoing technical support, improving user proficiency and satisfaction.
Education
Bachelor of Computer Information Systems - Information Technology
University of The Fraser Valley
Abbotsford, BC12-2020
Skills
- Tools & Technologies: Ticketing Systems, ClickUp, Microsoft 365, Windows Server, Azure, Networking devices
- Soft Skills: Problem-Solving, Communication, Team Collaboration, Time Management, Adaptability, Attention to Detail, Customer Service, Leadership
Accomplishments
- Achieved Task Scheduling by introducing Project Management for Engineering tasks.
Certification
- CompTIA A+ Technician
Personal Information
Title: IT Technical Specialist
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
IT Technical Specialist, Operations
EC Managed IT
11.2024 - Current
User Support Technician
Voltas Engineering Ltd.
12.2023 - Current
IT Support
Walmart
10.2023 - 12.2023
Regional IT Coordinator
MNP Accounting
04.2022 - 07.2023
IT Specialist
Onsite Geeks
03.2021 - 04.2022
Bachelor of Computer Information Systems - Information Technology
University of The Fraser Valley