Sahil Dahiya
Victoria
Summary
Dynamic Duty Manager with extensive experience at Phoenix Tavern, excelling in customer service and team training. Proven ability to enhance guest satisfaction through effective conflict resolution and operational oversight. Skilled in inventory management, optimizing stock levels to reduce waste while fostering a collaborative work environment.
Overview
2025
2025
years of professional experience
Work History
Duty Manager
Gemini Bar Otahuhu Newzeland
- Gained understanding of operational procedures and safety protocols.
- Assisted in managing daily operations and resolving issues.
- Supported team in implementing company policies effectively.
- Developed skills in customer service and conflict resolution.
Main Desk Cashier
Maa Grocery Store
- Gained understanding of operational procedures and safety protocols.
- Assisted in managing daily operations and resolving issues.
- Supported team in implementing company policies effectively.
- Developed skills in customer service and conflict resolution.
Duty Manager
Phoenix Tavern Otahuhu Newzeland
07.2023 - 03.2024
- Supervised daily operations, ensuring adherence to safety and service standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed inventory levels, optimizing stock rotation and minimizing waste.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
Education
Bachelor of Arts - LCQ And Gaming Course
Punjab University
Chandigarh India 07.2023
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
Timeline
Duty Manager
Phoenix Tavern Otahuhu Newzeland
07.2023 - 03.2024
Duty Manager
Gemini Bar Otahuhu Newzeland
Main Desk Cashier
Maa Grocery Store
Bachelor of Arts - LCQ And Gaming Course
Punjab University