Sahil Maharjan
Brisbane,QLD
Summary
Dynamic IT Support Specialist and Master of Networking graduate with proven expertise in network troubleshooting, software installation, and hardware maintenance. Recognized for the ability to enhance customer satisfaction through exceptional communication skills and efficient problem-solving. Demonstrates a strong capacity for selecting and configuring technical equipment, while maintaining a focus on productivity and teamwork. Committed to delivering top-notch technical support and advancing career in IT solutions.
Overview
1
1
Certification
Work History
IT support specialist (Internship)
Queensford College
04.2023 - 06.2023
- User Support: Providing technical assistance and support to end-users, either in person, over the phone, or via email/chat
- This includes troubleshooting hardware and software issues, answering questions, and resolving problems to ensure smooth operation of computer systems
- Software Installation and Configuration: Assisting users with the installation, configuration, and updates of software applications on their computers
- Ensuring software licenses are properly managed and complying with company policies
- Hardware Support: Troubleshooting basic hardware issues, such as printer problems, connectivity errors, or faulty peripherals
- Coordinating repairs or replacements with vendors when necessary
- User Account Management: Creating, modifying, and deleting user accounts in various systems and applications
- Resetting passwords and granting appropriate access privileges based on user roles and responsibilities
- Documentation and Knowledge Base: Maintaining accurate records of incidents, solutions, and frequently asked questions
- Creating and updating knowledge base articles or user guides to facilitate self-help for common issues
- Compliance and Security: Adhering to established security protocols and guidelines to protect data and systems
- Assisting with security awareness campaigns and ensuring compliance with regulatory requirements
- Collaboration: Collaborating with other IT teams, such as network administrators, system administrators, or database administrators, to resolve complex issues or implement system changes
Education
Master of Networking - Networking And Cyber Security Major
MELBOURNE INSTITUTE OF TECHNOLOGY
12.2021
Bachelor of Computer Applications - Information Technology
AIMS Institute
05.2019
Skills
- Knowledge of network fundamentals
- Hardware and software proficiency
- System Vulnerability Assessment
- Network security and troubleshooting
- Cisco routing and switching
- Microsoft Office 365
- Microsoft Windows
- Technical support
- Sound knowledge of helpdesk software
- Great communication and customer service
Websites
Certification
- Building Your Technology Skills, LinkedIn Learning
- Learning PC Maintenance and Performance, LinkedIn Learning
- Salesforce Essential Training, LinkedIn Learning
- Visio 2021 Essential Training (Office 2021/LTSC), LinkedIn Learning
- Computer Components and Peripherals for IT Technicians, LinkedIn Learning
- Business Analysts Tools - MS Visio - Employability Advantage, LinkedIn Learning
Languages
English
Full Professional
Nepali
Full Professional
Hindi
Professional
Timeline
IT support specialist (Internship)
Queensford College
04.2023 - 06.2023
Master of Networking - Networking And Cyber Security Major
MELBOURNE INSTITUTE OF TECHNOLOGY
Bachelor of Computer Applications - Information Technology
AIMS Institute
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