Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sahil Manchanda

Mernda

Summary

Experienced in different fields with over 10 years of experience in customer service, financial institution and transport industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

10
10
years of professional experience

Work History

Bus Driver

Dyson Group
03.2023 - Current
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Maintained driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.

Bulk Courier

FedEx Express
07.2021 - 09.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Casual Delivery Truck Driver

24/7 Removals
05.2019 - 04.2021

Drove heavy rigid manual truck in Melbourne metropolitan and regional areas.

Commercial, private and house moving.

Part Time Sales Assistant

Bottlemart
03.2019 - 02.2020
  • Greeted customers and offered assistance with selecting merchandise, and completing purchases.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Completed orders and organized product deliveries to meet customer timetables.

Fraud Analyst

American Express
06.2015 - 12.2018
  • Roles and Responsibilities.
  • Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis.
  • Utilizing fraud management techniques to identify possible fraudulent situations and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action.
  • Meet and endeavour to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
  • Identify fraud trends and develop continuous process improvements.
  • Recognized for consistently achieving the highest levels of quality and performance by meeting and exceeding the production goals set for my job function.

Technical Support Representative

Convergys India Services Private Limited
09.2013 - 06.2015
  • Roles and Responsibilities Technical Support to AT&T customers in USA Voice and Chat Process for AT&T U-verse Technical Support for High Speed Internet, IPTV and VOIP.

Education

PTE -

PEARSON TEST oF ENGLISH
2018

BACHELOR - BUSINESS ADMINISTRATION

CHANDIGARH BUSINESS SCHOOL
India
05.2013

HIGHER SECONDARY -

D.A.V. PUBLIC SCHOOL
04.2010

Skills

  • Hand truck skills
  • Customer delivery expertise
  • Inventory Management
  • Database Management
  • Time Management
  • Excellent Attention to Detail
  • Calm and Professional Under Pressure

Timeline

Bus Driver

Dyson Group
03.2023 - Current

Bulk Courier

FedEx Express
07.2021 - 09.2022

Casual Delivery Truck Driver

24/7 Removals
05.2019 - 04.2021

Part Time Sales Assistant

Bottlemart
03.2019 - 02.2020

Fraud Analyst

American Express
06.2015 - 12.2018

Technical Support Representative

Convergys India Services Private Limited
09.2013 - 06.2015

PTE -

PEARSON TEST oF ENGLISH

BACHELOR - BUSINESS ADMINISTRATION

CHANDIGARH BUSINESS SCHOOL

HIGHER SECONDARY -

D.A.V. PUBLIC SCHOOL
Sahil Manchanda