Sahil Saggar
Tarneit,VIC
Summary
Strategic Director known for high productivity and efficient task completion. Specialize in operational strategy, team leadership, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and project success.
Overview
18
18
years of professional experience
Work History
Director
Sns Express Pty Ltd
Tarneit , VIC
01.2011 - Current
- Identified opportunities for improvement in operational performance metrics.
- Assessed employee performance against established benchmarks or targets.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Ensured compliance with all relevant regulations, policies and procedures.
Customer Support Executive
Telstra
Melbourne , VIC
11.2007 - 12.2008
- Assisted customers with product installation and setup.
- Provided support during peak periods of activity.
- Developed strategies to improve customer service experience.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer issues in a timely manner.
- Collaborated with other departments to ensure timely resolution of customer requests.
Netwrok Support Engineer
HCL Technologies Pty Ltd
Noida , UP
06.2006 - 07.2007
- Created detailed documentation regarding all aspects of the networks configuration and setup process.
- Evaluated existing processes related to managing networks resources in order to identify areas needing improvement.
- Conducted regular audits of system logs to ensure proper functioning of all systems.
- Provided technical support for users having difficulty connecting to or using the network.
- Ensured compliance with applicable laws, regulations, standards, policies, and procedures related to network operations.
Education
Bachelors of Technology - Computer Science And Engineering
GNDU
Punjab, India06-2006
Skills
- Contract Negotiation
- Staff Management
- Business Administration
- Project Coordination
- Logistics Management
- Staff Development
Affiliations
- Gardening, Swimming, Playing Video Games, Visiting Different Places.
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Websites
References
References available upon request.
Timeline
Director
Sns Express Pty Ltd
01.2011 - Current
Customer Support Executive
Telstra
11.2007 - 12.2008
Netwrok Support Engineer
HCL Technologies Pty Ltd
06.2006 - 07.2007
Bachelors of Technology - Computer Science And Engineering
GNDU
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