Sahil Salmani

• Data Analytics & Power BI: Regularly performing a thorough analysis on the Service Plans portfolio to identify performance (Brand performance, customer / vehicle performance etc), gaps in processes, document missing revenue / subsidies etc. Analyse this data, convert to live dashboards via Power BI, provide solutions to the market and support growth.
• Project Co-ordination & Managing Work Packages: Creating and Implementing workflow / timeline of projects, organizing cross functional meetings with business units, creating strategies, project structures & communication plans to later send to dealer and internal network.
• Regularly cleaning data and finding outliers, updating systems and documents as per business requirements, presenting new developments to management and liaising with external development companies where necessary to improve key operations.
• Reporting: Creating and automating various reports for all BU, management on a weekly / monthly basis as requested by extracting and re-arranging data.
• Upgrading Processes: Developing new system workflows, templates, improving day to day operations & improving efficiency amoungst the team. Monitoring inefficiencies, technical issues and seeking timely solutions.
• Administration: Performing ad-hoc administration duties to support the business, create training material, facilitate training, create various communication material.
• Business Development - Project Mapping & Execution: Identified gaps, inefficiencies, areas of improvement in current business procedures and systems. Extracted data from CRM, SAP HANA to understand cause of gaps and back end workflow.
• Mercedes Benz Australia Pacific
• Phase 1: Defining priorities and planning business advancements to improve efficiency, creating project planner, liaising with various business units to ensure all aspects, feedback and areas are covered.
• Phase 2: Building processes, managing resource / operational/ system requirements, studying the market where necessary, obtaining pricing, resources, leading meetings with various internal stakeholders to understand various expectations & requirements.
• Phase 3: Seek approval from Leaders/ Management / Board of directors, ensure project is compliant and in line with Daimler Legal policies, obtain sign off and adjust where necessary to ensure 100% accuracy and compliance.
• Phase 4: Execute and communicate with all required stakeholders frequently, evaluate any changes required, make decisions based on key project factors.
• Accounts Recieveable: Use of SAP HANA functions (Customer Line Items, VELO, VL09, Sales Navigator) to overlook accounts recievable, such as customer payments, deposit payments, third party financing etc.
• Accounts Payable: Processing of PDI Payments to dealerships, Creating RCTI & Sundry Invoices, processing refunds (master card & Aden).
• Dealer Interaction: Effectively communicate with dealershipsvia DQP to timely resolve all quieries and issues, escalate when needed to IT / Management.
• Training: Provide training to off-shore colleagues to assist management of daily tasks, conduct regular meetings to identify gaps and work in collaboration.

Provided exceptional customer service to RACV, NRMA, and RACT Finance customers, ensuring satisfaction and loyalty.
• Supported efficient processing of loan settlements, adhering to compliance with lending policies and regulatory guidelines.
• Managed inbound calls in a fast-paced call center environment, addressing customer inquiries and concerns promptly.
• Assisted with administrative tasks, including data entry and account reconciliation, contributing to operational efficiency.