SAHIL SAWHNEY
TARNEIT,VIC
Summary
Results-oriented Support Manager offering Eleven years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Officer
Department Of Justice
Melbourne, VIC
01.2021 - Current
- At Department of Justice and Community Safety, we’re care for people who want to make difference,
- Ensure highest level of Infection Prevention and Control (IPC) standards, including prolonged use of Protective equipment’s are used
- Communicate with VIC POL, HCA, managers and Dnata in effective manner.
- Mitigate risks within operationally critical and ever-changing environment, ensuring resident safety and satisfaction is maintained.
- Quickly and clearly escalate issues to higher management.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.
- Improved information collection and record-keeping accuracy by creating, updating and managing customer communications.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Assistant Food and Beverage Manager
PARK HYATT MELBOURNE
Melbourne, VIC
04.2017 - 01.2021
- Financial forecasting and budgeting
- Working extensively with the preferred suppliers and their marketing team to design the Food & Beverage marketing plan
- Maintained cost of goods to budgeted percentage of 26.1% for year 2020
- Reduced Employee turnover rate from 21% in 2018 to 13.7%.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Analysed winters beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
Food and Beverage Supervisor
The Langham Melbourne
Melbourne, VIC
01.2016 - 04.2017
- Overview overall operations and delivery of quality, service, hygiene and value standards.
- Systems and processes to identify opportunities for improved service delivery.
- Enhanced employee morale with developed team skills and knowledge to achieve objectives and targets.
- Monitored company policy and procedure compliance.
- Achieved 19.7% Food & Beverage Department profitability in Q4 of 2016.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and service.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Cut spending through effective inventory management and supply sourcing.
Education
Master of Public Admin. - Public Administration And Services
Melbourne Polytechnic
Preston, VIC07.2022
Advance Diploma - Management
NSI TAFE
Sydney, NSW12.2012
Skills
- Team Building
- Coaching and Mentoring
- Team Management and Supervision
- Motivational Leadership
- Microsoft Office Suite
- Staff Development and Training
- Recruitment and Hiring
- Quality Assurance
- Report Preparation and Analysis
- Complex Problem Solving
- Administration and Operations
- Contracts and Vendor Agreements
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 45 in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Affiliations
VQH Master Plan
Certification
- CAP - Certified Administrative Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Support Officer
Department Of Justice
01.2021 - Current
Assistant Food and Beverage Manager
PARK HYATT MELBOURNE
04.2017 - 01.2021
Food and Beverage Supervisor
The Langham Melbourne
01.2016 - 04.2017
Master of Public Admin. - Public Administration And Services
Melbourne Polytechnic
Advance Diploma - Management
NSI TAFE
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