Sahil Sood
Brisbane ,QLD
Summary
Results-driven IT Field Services Technician with a strong background in end-user computing support, hardware troubleshooting, and IT service coordination. Proven ability to reduce downtime, optimize IT infrastructure, and deliver high-quality technical support in fast-paced environments. Passionate about improving IT service efficiency and ensuring a seamless user experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Field Device Deployment Officer
Electoral Commission QLD
09.2024 - 01.2025
- Configured and deployed over 500+ IT devices for government election operations.
- Conducted rigorous quality assurance checks, ensuring 100% deployment accuracy.
- Provided technical assistance to Returning Officers, troubleshooting software and hardware issues.
- Unpacked, configured, and assembled laptops and peripheral devices for State Government Election deployment.
- Coordinated post-event asset recovery, including device wiping, SIM card removal, and workspace organization.
Support Technician (Contract)
Sonic Human Resourcing
08.2024 - 09.2024
- Resolved 95% of technical issues on first contact, significantly reducing system downtime.
- Provided on-site and remote support for desktops, laptops, printers, and network devices.
- Optimized IT asset management by implementing routine system audits and inventory tracking.
- Assisted in network troubleshooting, video conferencing setup, and printer maintenance.
- Trained new hires on IT best practices and troubleshooting techniques, enhancing team efficiency.
Support Technician (Contract)
Sonic Human Resourcing
06.2024 - 07.2024
- Assisted government offices in IT relocations, ensuring minimal disruptions to operations.
- Conducted hardware audits and documented findings for improved asset tracking.
- Delivered fast and efficient troubleshooting solutions, enhancing employee productivity.
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
Retail Team Member
JB HI-FI- Australia
09.2023 - 06.2024
- Managed store opening and closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Ensured a high level of customer satisfaction with efficient problem solving when handling returns or exchanges. consumer electronics options.
- Maintained inventory levels, restocked shelves, and ensured products were adequately displayed.
- Managed point-of-sale (POS) systems, processed cash transactions, and ensured a smooth operational workflow.
- Resolved customer complaints professionally, successfully resolving the issues with timely and satisfactory outcomes.
Education
Bachelor of Information and Communications Technology -
University of The Sunshine Coast
Sunshine Coast, QLD12.2022
Skills
- Technical Support & Troubleshooting
- Hardware & Peripheral Support
- Networking & Security
- IT Asset Coordination
- Troubleshooting abilities
- Remote support
- Technical support
- Troubleshooting skills
- Field repairs
Certification
- ITIL Foundation Certification, In Progress, Knowledge of IT Service Management principles.
- CompTIA A+ Certified, Recommended to Add, Recognized certification for IT support professionals.
Hobbies and Interests
Passion for exploring new technologies, troubleshooting hardware, and optimizing IT workflows.
Timeline
Field Device Deployment Officer
Electoral Commission QLD
09.2024 - 01.2025
Support Technician (Contract)
Sonic Human Resourcing
08.2024 - 09.2024
Support Technician (Contract)
Sonic Human Resourcing
06.2024 - 07.2024
Retail Team Member
JB HI-FI- Australia
09.2023 - 06.2024
- ITIL Foundation Certification, In Progress, Knowledge of IT Service Management principles.
- CompTIA A+ Certified, Recommended to Add, Recognized certification for IT support professionals.
Bachelor of Information and Communications Technology -
University of The Sunshine Coast
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