Overall more than 7 years of experience in Banking industry as officer/manager. Goal-focused business development management professional driven to exceed revenue objectives and drive business growth. Excellent networking and lead development skills.
• Deposit Mobilization, opening of new deposit accounts.
• Accepted cash and payments, issued receipts and provided change.
• Cash management, authorization of remittances.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Developed strong customer relationships by providing personalized assistance and support to encourage repeat business.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Identified needs of customers promptly and efficiently.