Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sahithi Lonka

Melbourne,VIC

Summary

Proven Customer Service Representative at 7-eleven, adept in problem-solving and critical thinking, excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Demonstrated exceptional active listening and empathy, significantly improving customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

7-eleven
Rockbank, VIC
09.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

United Petroleum
Altona, VIC
01.2020 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelors - Civil Engineering

JNTU
India
08.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Customer Relations
  • Problem Resolution
  • Complaint resolution

Languages

Telugu
Full Professional
English
Professional Working

Timeline

Customer Service Representative

7-eleven
09.2022 - Current

Customer Service Representative

United Petroleum
01.2020 - 04.2022

Bachelors - Civil Engineering

JNTU
Sahithi Lonka