Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
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SAHITHI MEDINI

16 MARAKESH STREET, DEANSIDE

Summary

Strong attention to detail, problem solving and data management abilities. Strategically-minded Salesforce Administrator who has a proven track record of transforming businesses through the intelligent use of Salesforce technology. Passionate about transforming any IT infrastructure that is used so that it becomes more efficient, scalable, and cost effective. Excellent interpersonal, conflict resolution, communication, and presentation skills. Excellent Organizational and Communication Skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Salesforce Administrator

Telstra
Melbourne, VIC
07.2024 - 07.2025
  • Sales Management is an application designed to simplify the sales process. It includes the functionalities for managing contacts, tracking deals, and clearing tedious administrative tasks. It provides several benefits like centralized customer data, minimized admin tasks, and prioritizing leads. You will get an automated workflow, detailed customer history, and improved forecasting, analytics, & reports. Sales pipeline management software will improve business processes.
  • Developed and deployed process builder and flows as per the business need.
  • Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation rules, and upgrading installation.
  • Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs.
  • Created Validation Rules, workflow rules, and defined Outbound Messages, time-triggered tasks, email alerts, and filed updates to implement business logic.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Cases, and Solutions.
  • Provided custom reports and dashboards based on client requirements.
  • Experienced in security and sharing model, Roles, profiles, public groups, Permission sets, and Sharing Rules.
  • Use Salesforce.com and relevant apps for data maintenance and cleanliness;
  • Experience in deployment using change sets.
  • Deep knowledge of the Salesforce platform, best practices, integrations, security, and overall platform management
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Involved in Data migration using Data Loader and import wizard.
  • Created and used Email templates in HTML.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Interacted with the Salesforce.com premium tech support team regularly.
  • Enabled more targeted marketing campaigns by segmenting customer data within Salesforce based on behavior and purchase history.
  • Modified databases to meet needs and goals determined during planning process.
  • Installed and configured middleware in Linux and Windows environments.
  • Implemented BI solution framework for business intelligence projects.
  • Facilitated smoother interdepartmental communication and project tracking by customizing Salesforce to reflect unique workflow requirements.

Junior Salesforce Administrator

STARTRACK
Melbourne, Victoria
01.2023 - 05.2024
  • Worked with user groups on requirement gathering, planning, and implementation.
  • Administered incident response and break-fixes.
  • Designed and documented relevant system code and configurations.
  • Developed workflows and triggers.
  • Interacted with customers and operational managers to identify issues and worked on areas of potential improvement.
  • Experienced in security and sharing model, Roles, Profiles, public groups, Permission sets, Sharing Rules.
  • Created custom reports and dashboards as per business needs.
  • Supported business needs by providing technical design documentation.
  • Created new User Accounts and assigned Profiles as per their role hierarchy.
  • Customized Page layouts for Standard/Custom objects and assigned Record Types.
  • Created Data Validation rules and Formulas as per business requirement.
  • Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions, and Outbound API Messages.
  • Created process builders and flows based on business requirements.
  • Designed and developed Lightning pages based on the business requirements.
  • Created and used Email templates in HTML and text.
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, and checking for the correctness of the data.
  • Worked with the Salesforce.com team to make the application certified.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Followed and implemented agile methodology.
  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Proved successful working within tight deadlines and a fast-paced environment.

Junior Business Analyst - Internship

Wilson and Bradley
MELBOURNE, Victoria
04.2022 - 11.2023
  • Work with stakeholders to gather business requirements for new projects or enhancements.
  • Documenting and analyzing business processes and workflows.
  • Collect data from various sources, including databases, surveys, and reports.
  • Analyzing data to identify trends, patterns, and insights that can inform business decisions.
  • Assisting in the preparation of detailed reports and presentations based on data analysis.
  • Conducting research on industry trends, competitor analysis, and market conditions.
  • Compiling research findings into reports that can be used by management for strategic decision-making.
  • Assisting in the planning, execution, and monitoring of projects.
  • Tracking project milestones, deadlines, and deliverables.
  • Coordinating with different departments to ensure project tasks are completed on time.
  • Learning and using business analysis tools such as Excel, SQL, Tableau, Power BI, or other data analysis software.
  • Assisting in the development and maintenance of databases or spreadsheets for project tracking.
  • Creating and maintaining detailed documentation of business processes, requirements, and project progress.
  • Prepared reports and dashboards to communicate key metrics and findings to management.
  • Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Developed and maintained data warehouses and data marts to support business operations.
  • Developed and implemented data governance policies and procedures.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Enabled informed decision-making by conducting thorough competitive analyses of industry peers and emerging trends.
  • Designed custom dashboards for tracking key metrics across various departments, increasing transparency in performance evaluation efforts.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Developed data mining algorithms to identify and classify patterns in data.
  • Identified patterns and trends in large data sets and provided actionable insights.

Education

Master in Business Analytics - Business Analytics

Victoria University
Melbourne
03.2022

Skills

  • Knowledge in Salesforce architecture, Apex, workflow design, Visual Force, AppExchange, Custom objects, SOQL, SOSL, Triggers, Controllers, Community cloud
  • Salesforce CRM, Salesforce Admin, Salesforcecom Data Loader, Workflow & Approvals, Reports, Dashboards, Processes Builder, Custom Objects, Custom Tabs, Email Services, Relationships, Analytic Snapshots, and Case Management System
  • High level computer skills (Microsoft Office - Outlook, Word and Excel)
  • Knowledge in Salesforce Customization using Lightning components
  • Knowledge of computer server and peripherals
  • Knowledge of testing techniques and methodologies
  • Running backups
  • Time management
  • Lightning experience
  • Team collaboration
  • Relationship building
  • Data security

Certification

SALESFORCE ADMINISTRATOR CERTIFICATION ADM201

Languages

English
Professional Working
Telugu
Native or Bilingual
Hindi
Native or Bilingual

Interests

  • Cooking
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Rock Climbing
  • Enjoy participating in YOGA for overall physical and mental well-being
  • Music
  • I like working with my hands and fixing things
  • Camping
  • Team Sports
  • Drawing and Painting
  • Growing herbs, vegetables, or fruits in home gardens

Timeline

Salesforce Administrator

Telstra
07.2024 - 07.2025

Junior Salesforce Administrator

STARTRACK
01.2023 - 05.2024

Junior Business Analyst - Internship

Wilson and Bradley
04.2022 - 11.2023

Master in Business Analytics - Business Analytics

Victoria University

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SAHITHI MEDINI