Sahlua Gearon
Molendinar,QLD
Summary
- Experienced professional with a strong sales conversion record and adept management of custom software client accounts.
- Skilled in digital product management, business development, and strategic planning, with excellent communication skills.
- Proactively identifies growth opportunities through trend monitoring and leveraging existing relationships.
- Organized and reliable, capable of managing multiple priorities with a positive outlook.
- Possesses diverse, human-centred skills, including crisis management and non-verbal communication expertise gained from correctional facilities training.
- Applies these skills effectively to high-value sales and relationship management with teams, clients, and stakeholders.
Overview
10
10
years of professional experience
Work History
Senior Product Manager
Appifany Australia
07.2021 - Current
- Increased product adoption by identifying customer needs and ideating innovative platforms to take to market.
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Led cross-functional teams for successful product launches, resulting in increased market share.
- Fostered a culture of innovation within the team by encouraging creative thinking and continuous improvement initiatives.
- Championed customer feedback loops to continuously refine products according to evolving customer requirements.
- Spearheaded competitive analysis to identify market opportunities and drive product differentiation.
- Conceptualized long-range product roadmaps and strategically designed according to market data and research.
- Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
Business Development Manager
Appifany Australia
07.2021 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Kept meticulous client notes and updated account information in company databases.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Operations Manager
Appifany Australia
07.2021 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Product Development Coordinator
Appifany Australia
07.2021 - Current
- Coordinated with suppliers and manufacturers to optimize production costs and timelines.
- Spearheaded quality assurance initiatives, resulting in fewer defects and higher customer satisfaction rates postlaunch.
- Enhanced collaboration between departments for smoother product development and launch.
- Created detailed project plans, outlining tasks, resources, and deadlines to ensure successful product launches.
- Developed innovative product concepts with a focus on user experience and market demand.
- Conducted comprehensive market research to identify opportunities for new products and improvements on existing ones.
- Maintained strong relationships with external partners such as vendors and manufacturers for seamless collaboration during the product development process.
- Created product roadmaps to help guide product development processes and align with overall business goals.
- Directed concept design, feature definitions and production support.
- Distinguished product issues and gathered information on customer experiences.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Custodial Correctional Officer
Queensland Corrective Services
10.2018 - Current
- Provided mentoring and guidance to newer officers as needed, helping them acclimate to their new roles and responsibilities effectively.
- Ensured the accuracy of all documentation related to inmate populations, including incident reports and case files, upholding professional standards at all times.
- Collaborated effectively with multidisciplinary teams to address inmate needs, including medical professionals, counsellors, and educators.
- Maintained a secure environment for staff and inmates by enforcing facility rules and regulations consistently.
- Supported fellow officers during high-stress scenarios, maintaining composure under pressure and making decisive decisions quickly as needed.
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband materials.
- Developed rapport with diverse inmate demographics while maintaining professional boundaries, fostering a sense of trust and mutual respect among all parties involved in daily operations.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behaviour of residents individually and in groups.
- Interviewed inmates to obtain information and assess needs.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
Custodial Correctional Officer
Queensland Corrective Services
04.2017 - 10.2018
- Consistently monitored inmate behaviour, intervening when necessary to deescalate volatile situations or potential conflicts.
- Reduced incidents of violence through effective conflict resolution strategies among inmates.
- Coordinated closely with outside agencies such as local law enforcement or social services providers when required for specific inmate cases or investigations.
- Interviewed inmates to obtain information and assess needs.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behaviour and activities in logbooks.
- Assisted in intake and release of inmates.
- Investigated and responded to incidents of inmate misconduct.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Administered drug tests to inmates.
- Restrained inmates when disturbances required physical intervention.
Retail Store Manager
Witchery
05.2014 - 03.2016
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Rockwear
02.2016 - 04.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
200 Hours - Yoga Teacher Training
Vinyasa Yoga School
Rishikesh, India09.2018
Certificate III - Custodial Corrective Practices
Queensland Corrective Services Academy
Townsville, QLD03.2018
Certificate III - Security And Protective Services
TAFE Queensland
Mount Isa, QLD11.2015
Skills
Cross-Functional Collaboration
Product Development and Roadmaps
Competitive Analysis
Design thinking
Customer research
Stakeholder Management
Partnership Building
Strategic Planning
Business Relationship Management
Product Documentation
Customer Empathy
Timeline
Senior Product Manager
Appifany Australia
07.2021 - Current
Business Development Manager
Appifany Australia
07.2021 - Current
Operations Manager
Appifany Australia
07.2021 - Current
Product Development Coordinator
Appifany Australia
07.2021 - Current
Custodial Correctional Officer
Queensland Corrective Services
10.2018 - Current
Custodial Correctional Officer
Queensland Corrective Services
04.2017 - 10.2018
Store Manager
Rockwear
02.2016 - 04.2017
Retail Store Manager
Witchery
05.2014 - 03.2016
200 Hours - Yoga Teacher Training
Vinyasa Yoga School
Certificate III - Custodial Corrective Practices
Queensland Corrective Services Academy
Certificate III - Security And Protective Services
TAFE Queensland
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