Overview
Work History
Education
Skills
Timeline
Generic

Sahra Hashi

Melbourne

Overview

6
6
years of professional experience

Work History

Administrator

Austin Health
01.2025 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Independently managed and coordinated outpatient clinics across multiple specialties, including Haematology, Rheumatology, and Ophthalmology.
  • Reviewed and processed external hospital referrals, ensuring compliance with clinical criteria and timely triaging by relevant departments.

Sales Representative

Kmart
11.2019 - Current
  • Provided exceptional customer service by assisting with product inquiries, resolving concerns, and ensuring a positive shopping experience.
  • Developed strong communication and interpersonal skills through daily interactions with a diverse range of customers.
  • Effectively multitasked by supporting customers, restocking merchandise, and operating cash registers in a fast-paced retail environment.
  • Contributed to team goals by maintaining store presentation, following company procedures, and supporting promotional initiatives.

Customer Service Representative

Probe CX
06.2023 - 01.2025
  • Delivered high-quality customer service on behalf of the Australian Taxation Office, assisting individuals and businesses with tax-related enquiries via phone and digital channels.
  • Accurately interpreted and explained complex ATO policies, procedures, and legislation in a clear and customer-friendly manner.
  • Handled sensitive personal and financial information in accordance with strict privacy and compliance standards.
  • Met and exceeded performance KPIs, including call quality, first-call resolution, and customer satisfaction targets in a high-volume contact centre environment.

Education

Bachelor of Cybersecurity -

Deakin University
Melbourne, VIC
11-2026

High School Diploma -

Sirius College
Melbourne, VIC
11-2022

Skills

    Skills: Network security, risk assessment, threat detection, vulnerability management, data privacy, information security, incident response operating systems (Windows, Linux), cybersecurity frameworks (NIST, ISO/IEC 27001), network protocols (TCP/IP, DNS, HTTP/S), firewall configuration, antivirus and endpoint protection, encryption fundamentals, malware analysis (basic, problem-solving, attention to detail, critical thinking, analytical skills

    Languages: Somali(Native),English(proficient), Arabic(Intermediate)

  • Interests: Reading,basketball,podcasts,graphic design

Timeline

Administrator

Austin Health
01.2025 - Current

Customer Service Representative

Probe CX
06.2023 - 01.2025

Sales Representative

Kmart
11.2019 - Current

Bachelor of Cybersecurity -

Deakin University

High School Diploma -

Sirius College

Similar Profiles

CREATE PROFILE
Sahra Hashi