Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sahra Ibrahim

Melbourne,VIC

Summary

Proven track record in enhancing customer satisfaction and safety, notably with Qantas Airways. Skilled in equipment monitoring and cultural sensitivity, adept at managing challenging situations and fostering strong client relationships. Demonstrates reliability and exceptional service, contributing to significant improvements in passenger and client experiences.

Overview

22
22
years of professional experience

Work History

Cabin Crew Member

Qantas Airways
03.2008 - Current
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.

Personal Care Assistant

Patricia Glad We’ll,aged Care.Vaucluse Private Hos
07.2005 - 12.2007
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.

Manager

Nero Cafe Bar
01.2003 - 08.2005
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed detailed plans based on broad guidance and direction.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.

Education

Floral Art School of Australia
Currently Studying

High School Diploma -

Tafe Victoria
None
12.2002

Skills

  • Customer Assistance
  • Reliability and punctuality
  • Equipment monitoring
  • Cultural Sensitivity

Accomplishments

I speak 5 languages,quick learner,great dealing with obstacles and can work in an environment with a larger co workers.

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
Swahili
Native or Bilingual
Italian
Full Professional
Somalian
Native or Bilingual

Timeline

Cabin Crew Member

Qantas Airways
03.2008 - Current

Personal Care Assistant

Patricia Glad We’ll,aged Care.Vaucluse Private Hos
07.2005 - 12.2007

Manager

Nero Cafe Bar
01.2003 - 08.2005

Floral Art School of Australia

High School Diploma -

Tafe Victoria

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Sahra Ibrahim