Sahra Muehlheim
Brisbane City,QLD
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
12
12
years of professional experience
5
5
Certification
Work History
Personal Carer
Myself
08.2023 - 02.2025
- Personal carer for my mother who had been diagnosed with stage 4 cancer, terminally ill. My mother needed 24/7 care.
Employment Consultant Remote Work
Black Diamond Consulting
01.2023 - 01.2023
- Provide personalized career guidance and support to job seekers at various stages of their employment journey
- Conduct comprehensive assessments of clients' skills, qualifications, and career goals to develop tailored employment plans
- Offer assistance with resume writing, cover letter preparation, and interview coaching to enhance clients' job application skills
- Facilitate workshops and training sessions on job search strategies, networking, and professional development
- Build and maintain relationships with employers
- Provide ongoing support and encouragement to clients throughout the job search process, including post-placement follow-up
- Collaborate with other service providers, such as rehabilitation specialists and social workers, to ensure comprehensive support for clients
- Maintain accurate records of client interactions and outcomes in compliance with organizational and regulatory requirements
Legal Recruitment Consultant - Remote Work
Naiman Clarke
01.2021 - 01.2023
- Identify and attract top legal talent through various sourcing methods, including job boards, social media, networking, and referrals
- Conduct candidate screenings, interviews, and assessments to evaluate qualifications, experience, and cultural fit
- Build and maintain relationships with legal professionals, law schools, and industry associations to expand candidate networks
- Provide guidance and career advice to candidates, including resume writing, interview preparation, and negotiation strategies
- Collaborate with hiring managers and law firms to understand their staffing needs and develop tailored recruitment strategies
- Coordinate the interview process, including scheduling, feedback collection, and offer negotiation
- Stay informed about legal industry trends, market conditions, and regulatory changes to provide informed advice to candidates and clients
- Maintain accurate candidate and client records in the recruitment database and ensure compliance with data protection regulations
- Meet or exceed recruitment targets and KPIs while delivering exceptional service to candidates and clients
Communications/ Customer Service Officer - Remote Work
Sport Climbing Australia
01.2019 - 01.2021
- Serve as the primary point of contact for customer inquiries, requests, and feedback via various communication channels, including phone, email, and social media
- Provide timely and accurate responses to customer inquiries, resolving issues and addressing concerns in a professional and courteous manner
- Maintain a high standard of customer service by demonstrating empathy, active listening, and problem-solving skills
- Collaborate with internal teams to gather information and facilitate timely resolution of customer issues or requests
- Process orders, registrations, and other customer transactions accurately and efficiently
- Assist in developing and implementing communication strategies to engage customers and promote products or services
- Create and distribute written communications, such as newsletters, announcements, and promotional materials, to customers and stakeholders
- Maintain customer databases and records, ensuring accuracy and confidentiality of customer information
- Assist with special projects or initiatives related to customer service improvement or communication enhancement as needed
Account Manager And Employment Consultant
RM Group
01.2016 - 01.2017
- Manage a portfolio of client accounts, serving as the main point of contact for their recruitment needs and maintaining strong relationships
- Collaborate with clients to understand their hiring requirements, organizational culture, and long-term staffing goals
- Develop and implement recruitment strategies to attract top talent that aligns with clients' needs and objectives
- Source, screen, and assess candidates to identify qualified individuals for job opportunities within client organizations
- Facilitate the recruitment process from job posting to candidate placement, ensuring a seamless experience for both clients and candidates
- Provide ongoing support and guidance to clients and candidates throughout the hiring process, including interview preparation, negotiation, and onboarding
- Act as a trusted advisor to clients, offering insights into market trends, talent availability, and best practices in recruitment and retention
- Maintain accurate records of client interactions, candidate engagements, and recruitment activities
- Monitor client satisfaction and address any issues or concerns promptly to ensure a positive experience
- Collaborate with internal teams, including recruiters and account executives, to achieve recruitment targets and business objectives
Managing Director / Owner
Wallaby's Learning Academy - Preschool
01.2009 - 01.2015
- Cofounder & owner
- Designed and directed a vigorous online and social media marketing strategy
- Built and sustained profitable revenue over the duration of the business
- Managed and assisted in teaching a customized bilingual child education day program
- Fully licensed by the Department of Early Learning
- Onboarding and management of staff
Corporate Technical Recruiter/ Account Manager
T-Mobile
01.2007 - 01.2009
Senior Recruiter/ Talent Acquisition (Microsoft Account- Contract)
Siemens
01.2005 - 01.2006
Senior Technical/ Account Manager Corporate Recruiter
Microsoft
01.2002 - 01.2005
Education
Bachelor of Law -
CQ University
Brisbane, QLD01.2021
Bachelor of Science - Biochemistry and Molecular Biology
QUT
01.2002
Technical and Further Education - Biology, General
Tafe
Gold Coast01.1999
Associate of Arts - French And German Language And Literature
Gymnase Numa-Droz
Neuchatel, Switzerland 01.1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Certification
- Certification: Support Worker
- Steps Group, Noosa, Nov 2025
- 2023 FEBRUARY NOOSA SQW CHC33015: Certificate III in Individual Support (Ageing and Disability)
- Certification: Human Rights
- Leo Cussen Institute, Melbourne, Dec 2020
- I completed an internship in discrimination and human rights law, gaining valuable experience in advocating for justice and equality.
LANGUAGE
English Proficient (C2)
Native or Bilingual
French Advanced (C2)
Native or Bilingual
German
Professional Working
Italian
Limited Working
Timeline
Personal Carer
Myself
08.2023 - 02.2025
Employment Consultant Remote Work
Black Diamond Consulting
01.2023 - 01.2023
Legal Recruitment Consultant - Remote Work
Naiman Clarke
01.2021 - 01.2023
Communications/ Customer Service Officer - Remote Work
Sport Climbing Australia
01.2019 - 01.2021
Account Manager And Employment Consultant
RM Group
01.2016 - 01.2017
Managing Director / Owner
Wallaby's Learning Academy - Preschool
01.2009 - 01.2015
Corporate Technical Recruiter/ Account Manager
T-Mobile
01.2007 - 01.2009
Senior Recruiter/ Talent Acquisition (Microsoft Account- Contract)
Siemens
01.2005 - 01.2006
Senior Technical/ Account Manager Corporate Recruiter
Microsoft
01.2002 - 01.2005
Bachelor of Science - Biochemistry and Molecular Biology
QUT
Technical and Further Education - Biology, General
Tafe
Bachelor of Law -
CQ University
Associate of Arts - French And German Language And Literature
Gymnase Numa-Droz