Sahra Rowden
Morayfield,QLD
Summary
Dedicated and results-driven Shift Supervisor with a proven track record of success at Hungry Jacks, achieving promotion within one year of employment. Possesses exceptional leadership skills, effectively managing teams to deliver exceptional customer service and drive operational excellence. Strong ability to multitask in a fast-paced environment while maintaining a focus on quality and efficiency. Proactive problem-solver with a commitment to fostering a positive work culture and driving business success.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Hungry Jacks (Food Court)
03.2022 - Current
- From the start of my time working with the company, I worked my way up from crew member to Shift Supervisor.
- Set positive example for team members by providing high-quality, efficient service
- Completed store opening and closing procedures and balanced tills.
- Mentored junior employees to improve performance, food safety, and customer service
- Boosted customer satisfaction by quickly addressing and resolving complaints about food or service
- Trained new employees and delegated daily tasks and responsibilities.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Catering
Australian Christian College
06.2021 - 08.2021
- I had also been volunteering to participate in making breakfast for the children at my school
- (I.e making toast, prepping cereal bowls, fruit, and pancakes)
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Served appetizers, entrees, and refilled beverages for events up to [around 50] guests
- Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality
- Monitored dietary restrictions and served guests with special needs
- Arranged linens and table settings according to the seating plan and event theme
- Provided friendly, courteous service to create memorable moments for guests
- Returned reusable goods and serving equipment for inventory and restock
- Fostered an enjoyable event atmosphere through friendly guest interactions.
Catering
Australia Christian College
11.2020 - 11.2020
- I volunteered to help with my school's year 12 formal 2020
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Prepared and maintained drink stations throughout catering events.
- Prepared the venue to the event (i.e decorations, table set and table ware, teepee set and more.)
Babysitting
06.2019 - 08.2019
- This had been my first job at the age of 15
- Looking after 3 kids, 2 of which are Autistic and 1 has ADHD was a little tricky
- The oldest is 12, the second oldest is 8, and the youngest is 3
- Having to make sure that I stick to each required schedule and quickly learn their routine, when they need medication, what chores they need to finish, when they go to bed, etc
- Sometimes even looking after them for a few days at a time
- Balanced playtime and limited screen time to optimize types of stimulation and support the development of fine motor, gross motor, and cognitive skills
- Maintained an updated list of emergency contact information and child's health information to act quickly if emergencies occurred
- Bathed, dressed, and helped with teeth brushing to promote healthy personal hygiene and good oral health
- Offered positive and nurturing environments to support child's social and emotional growth
- Maintained an updated list of emergency contact information and child's health information to act quickly if emergencies occurred
- Bathed, dressed, and helped with teeth brushing to promote healthy personal hygiene and good oral health
- Reviewed and followed parent directions for all aspects of children's care.
Education
year 12 -
Australian Christian College Morton
Caboolture, QLD11.2021
Skills
- Customer service
- Coaching and Development
- Stock ordering and processing
- Adaptability and flexibility
- Inventory Management
- Employee Training
- Customer-Oriented
- Cash handling expertise
- Staff Management
References
Xanthe Jennings, Hungry Jacks Morayfield (Food Court), Contact details available on request
Timeline
Shift Supervisor
Hungry Jacks (Food Court)
03.2022 - Current
Catering
Australian Christian College
06.2021 - 08.2021
Catering
Australia Christian College
11.2020 - 11.2020
Babysitting
06.2019 - 08.2019
year 12 -
Australian Christian College Morton
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