Sahra Wheeler
Amaroo,Australian Capital Territory
Summary
Clearances: Government Baseline clearance Home Affairs- Employment Suitability Clearance ESC
Overview
17
17
years of professional experience
Work History
Assessor
Australian Department of Social Services
10.2024 - Current
- Contracting role
Customer Service Adviser
ActewAGL
06.2023 - 09.2024
- Customer service
- Inbound calls
- Problem solving
- Navigating multiple platforms
Scheduler
1 and one recruitment
06.2022 - 02.2023
- Company Overview: contracted to Department of Agriculture
- Knowledge and expertise of Scheduling practices and standards
- Rostering
- Liase with stakeholders
- Work under pressure with limited supervision
- Research and analytical skills
- Strong Organisational and communication skills
- Contracted to Department of Agriculture
- Contracted role
Service Technician
Unisys
01.2021 - 11.2021
- Company Overview: department of Home Affairs
- Telethany based role
- Kpis
- Customer service
- Maintain customer records
- Work on multiple systems daily
- Assist training new staff
- Comply with all unisys and Home affairs training
- IT service: password resets, account unlocks, IT troubleshooting, managing escalations to various teams
- Ensuring tickets are completed with full detail
- Attendance at all meetings
- Allocating tickets to the appropriate area
- Use of over 15 different systems to cater to all clients from different departments
- Department of Home Affairs
Style Consultant
Sportsgirl
11.2019 - 11.2020
- Banking
- Kpis
- Styling
- Merchandising
- Cleaning
- Sales
Compliance Officer
Centrelink
07.2019 - 11.2019
- Customer service
- Inbound calls
- Outbound calls
- Debt calculations
- 1 call resolution
Customer Service Officer
St George Bank
04.2018 - 09.2018
Store Manager
Wittner
10.2016 - 10.2017
Recruitment Specialist
Frontline Retail
10.2014 - 08.2015
- Business development
- Candidate care
- Liaise with clients
- Interview candidates
- Coordinate meetings
- Data entry
- Research the retail market
- Client visits
- Candidate care
Store Manager
Seafolly
08.2013 - 05.2014
- Duties included stock control, stocktaking, rosters
- KPI management
- Staff training and development
- Weekly reporting SWAT
- Mystery shoppers
- Recruitment
Store Manager
Sportsgirl
12.2010 - 01.2012
- Duties included stock control, stocktaking, rosters and costing, KPI management, staff progression and development, hiring staff, training staff, wall costing, weekly reporting mystery shoppers
- Job specific Achievements: Attended a Sportsgirl business seminar
Store Manager
Nine West
09.2007 - 10.2010
- With 6 staff then was promoted to
- Met Centre Assistant Store Manager: very fast paced store with a large team where I was caretaking a lot of the time as my store manager was sent to other stores to do training
- After great success in Met Centre I was offered the store manager at
- Birkenhead Point Outlet Store Manager
- This was a large volume/ high turnover store with a team of up to 15 staff
- Duties included stock control, stocktaking, shrinkage
- KPI management
- Staff training and development
- Weekly reporting SWAT
- Mystery shoppers
- Recruitment
- Job specific Achievements
- Completed various Nine West training including: Stock Management, Effective rostering, Interview and Resume skills, KPI training
Education
Certificate III - Hairdressing
TAFE NSW Hunter Institute
Skills
- People Management
- Working to Targets and Kpis
- Technical Support
- Customer Sales
- Customer Service
- Database management
- Records maintenance
- Analytical reasoning
- Confidentiality
- Attention to detail
- Team building
- Interpersonal communication
- Data analysis
- Customer relationship management
- Teamwork
- Customer service
- Teamwork and collaboration
- Problem-solving
Summary - Clearances
- Government Baseline clearance
- Home Affairs- Employment Suitability Clearance ESC
Timeline
Assessor
Australian Department of Social Services
10.2024 - Current
Customer Service Adviser
ActewAGL
06.2023 - 09.2024
Scheduler
1 and one recruitment
06.2022 - 02.2023
Service Technician
Unisys
01.2021 - 11.2021
Style Consultant
Sportsgirl
11.2019 - 11.2020
Compliance Officer
Centrelink
07.2019 - 11.2019
Customer Service Officer
St George Bank
04.2018 - 09.2018
Store Manager
Wittner
10.2016 - 10.2017
Recruitment Specialist
Frontline Retail
10.2014 - 08.2015
Store Manager
Seafolly
08.2013 - 05.2014
Store Manager
Sportsgirl
12.2010 - 01.2012
Store Manager
Nine West
09.2007 - 10.2010
Certificate III - Hairdressing
TAFE NSW Hunter Institute
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