Sai Deepthi Medam
Melbourne,Australia
Summary
Results-driven Systems Operations Analyst and DevOps Engineer with over four years of experience in Linux/Unix system administration, cloud infrastructure (AWS, Azure), and CI/CD pipeline implementation. Proficient in containerization (Docker, Kubernetes), infrastructure automation (Terraform, Ansible), and system monitoring (Prometheus, Grafana, CloudWatch). Strong track record of managing incident response, conducting root cause analysis, and ensuring high system availability. Adept at bridging development and operations teams, improving deployment workflows, and delivering scalable, reliable solutions in dynamic, high-pressure environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Operational Analyst
Turban Tech
Melbourne, Australia
11.2024 - 04.2025
- Tracked purchase orders, shipment ETAs, and coordinated with vendors and logistics to ensure timely delivery and accurate inventory updates.
- Collaborated with planning and product teams to resolve discrepancies in inventory, shipment delays, and system errors, maintaining up-to-date internal planning tools.
- Reconciled invoices with purchase orders and flagged inconsistencies to the finance team, supporting clear documentation and issue resolution.
- Provided administrative support to the planning team while coordinating with internal stakeholders for inventory planning, order assembly, and tracking adjustments.
- Handled real-time operational alerts using monitoring tools like Jenkins, CloudWatch, and Big Panda, ensuring proactive incident response and minimal downtime.
- Assisted in automating planning reports and daily status updates using Bash and Python scripts, reducing manual effort and improving accuracy.
- Supported CI/CD deployment tasks, maintained Jenkins pipelines, and participated in release coordination for internal planning and logistics tools.
- Contributed to the configuration and monitoring of system performance across Linux-based infrastructure environments.
- Participated in daily stand-ups, sprint planning, and post-incident reviews to continuously improve system stability and DevOps practices.
Junior DevOps Engineer
Infosys Ltd
Hyderabad, India
03.2023 - 08.2024
- Created reusable Bash and PowerShell scripts to automate administrative tasks and log management, which streamlined operations and reduced manual effort for the team.
- Developed and maintained Infrastructure as Code (IaC) using Terraform and Shell, ensuring consistent environments across development, testing, and production stages, which improved deployment efficiency.
- Assisted in Docker containerization of legacy applications, helping to reduce on-premises dependencies and effectively support our cloud migration efforts, which enhanced system scalability.
- Automated deployment pipelines with Jenkins and GitHub Actions, facilitating seamless continuous integration and continuous deployment (CI/CD) processes for our projects, which improved release speed and reliability.
- Monitored infrastructure using CloudWatch, Jenkins, and GitHub Actions, responding promptly to system alerts to ensure high uptime and reliability, which minimized service disruptions.
- Collaborated with engineering teams to deploy updates and resolve performance issues, improving overall system functionality and user experience, leading to higher customer satisfaction.
- Worked closely with cloud and application teams to troubleshoot infrastructure and environment-related issues, ensuring swift resolutions and minimal disruptions to operations.
- Actively participated in incident, change, and release management processes, as well as sprint planning, which supported operational stability and fostered continuous improvement within the team.
System Administrator
Infosys Ltd
Hyderabad, India
11.2021 - 02.2023
- Provided in-depth troubleshooting for Linux and Windows servers in a high-demand, enterprise-level production environment.
- Delivered 24/7 support for critical financial applications and internal systems, ensuring maximum system uptime.
- Executed server management tasks including backups, recovery, software patching, and security enforcement.
- Created and maintained documentation for operational procedures, troubleshooting guides, and escalation protocols.
- Resolved incidents and collaborated across teams to manage escalations and root cause analysis.
- Used monitoring tools such as Big Panda and Jenkins for alert handling, job scheduling, and automation.
- Authored Bash and PowerShell scripts to automate log parsing and common administrative tasks.
- Coordinated system changes and maintenance with global stakeholders and ensured incident recovery plans were communicated and executed efficiently.
- Engineered monitoring alerts to proactively identify performance bottlenecks.
- Gained exposure to financial and trading systems, with awareness of compliance and data integrity requirements.
Education
Bachelor of Technology (B.Tech) - Electronics And Communication Engineering
Jawaharlal Nehru Technological University Anantapur (JNTUA)
India06.2021
Skills
- Strong verbal and written communication skills, with the ability to clearly document processes and coordinate across technical and non-technical teams
- Proven problem-solving and analytical abilities, especially in high-pressure operational environments
- Effective collaboration with cross-functional teams to deliver reliable and scalable IT solutions
- Highly adaptable and quick to learn new technologies, tools, and processes in dynamic work environments
- System administration: Linux, Unix, Windows Server
- Monitoring tools: Jenkins, Big Panda, CloudWatch
- Scripting: Bash, PowerShell, and Shell Scripting
- IT operations: incident, change, and problem management, RCA, documentation
- Networking: TCP/IP, DNS, DHCP, multicast
Tools and platforms: Microsoft Office, GitHub, Bitbucket, CI/CD pipelines
Certification
- AWS Certified Solutions Architect – Associate (SAA-C03)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Designing and Implementing Microsoft DevOps Solutions (AZ-400)
- Big Panda Certified AIOps Foundations Certificate
- DevOps CI/CD and secure SDLC certifications, AI Ops foundations
Accomplishments
- Automated log parsing with Bash scripts reduces manual effort by 60%
- Awarded 'Star of the Month' in Q1 2023 for resolving high-priority incidents under pressure
- Recognized by clients and team leads for timely issue resolution and consistent quality delivery
- Commended by delivery managers and global stakeholders for reliability and performance in critical situations
Availability
Immediate joiner
Hobbies
- Badminton
- Cricket
- Traveling
References
Available upon request
Visa Status
Dependent – full work rights
Web
https://www.linkedin.com/in/sai-deepthi-medam-763980217/
Languages
English
Professional
Telugu
Professional
References
References available upon request.
Timeline
System Operational Analyst
Turban Tech
11.2024 - 04.2025
Junior DevOps Engineer
Infosys Ltd
03.2023 - 08.2024
System Administrator
Infosys Ltd
11.2021 - 02.2023
Bachelor of Technology (B.Tech) - Electronics And Communication Engineering
Jawaharlal Nehru Technological University Anantapur (JNTUA)
Similar Profiles
Meghna SinghMeghna Singh
Project CRM , HNI & Business Development Manager at The Turban Resorts By The Turban GroupProject CRM , HNI & Business Development Manager at The Turban Resorts By The Turban Group
Jasmeen KaurJasmeen Kaur
Front of House Staff Member at Royal Turban Indian CuisineFront of House Staff Member at Royal Turban Indian Cuisine
Kunal ThakurKunal Thakur
Restaurant Manager at Turban Tales HospitalityRestaurant Manager at Turban Tales Hospitality
Agam JohalAgam Johal
Optical Assistant at Specsavers, CroydonOptical Assistant at Specsavers, Croydon
VALENTIN REYVALENTIN REY
Senior Section Waiter at Maison BatardSenior Section Waiter at Maison Batard