Sai Kishore Nagothu
Melbourne,Australia
Summary
I am a System Administrator at Crown Melbourne with a Master of Information Technology (specializing in Networking). I am passionate about Cloud Computing, POS Systems, and System Administration. My goal is to enhance my skills, achieve professional recognition, and contribute to organizational growth through technical solutions.
Overview
5
5
years of professional experience
Work History
System Administrator
Crown Melbourne
Melbourne, Australia
04.2023 - Current
- Administered Oracle MICROS Simphony POS systems to ensure seamless operations
- Managed employee access, creating and updating user accounts based on outlet requests
- Implemented daily tasks such as beverage and cocktail adlogs, ensuring correct PeopleSoft code mapping
- Trained new employees on system administration and POS functionalities
- Implemented seasonal and festive menu changes as per business needs
- Created and managed discounts and vouchers within the POS system
- Set up and managed access for R&A (Reporting & Analytics)
- Compiled Micros Data Dump and performed Micros cleanup using pivot tables for operational insights
- Archived the adlogs and supported employee requests
- Troubleshot printers, workstations, and basic system issues before escalating to IT Operations
- Configured and optimized POS system layouts and functionalities to meet operational requirements
- Administered user access controls, ensuring security compliance
- Played a crucial part in the migration of the POS system from V1 to V2 in 2022
- Assisted with setting up Gift Card Activations
System Administrator
Katalyst Consulting Services
08.2020 - 12.2021
- Administered Oracle MICROS Simphony POS systems
- Provided support to end-users for Windows Operating System and PC-related issues
- Collaborated with cross-functional teams to enhance and update POS systems based on business needs
- Administered user access and permissions, ensuring compliance
- Implemented outlet requirements for POS design
- Trained new employees on system administration and POS functionalities
- Configured POS system layouts and managed access for Reporting & Analytics
- Installed and configured 3CX VoIP phone systems, setting up user extensions and ensuring proper call routing
- Managed 3CX user accounts, including call forwarding rules and voicemail setups
- Assisted in configuring 3CX mobile apps for remote users, ensuring seamless communication on-the-go
- Provided technical support for 3CX, troubleshooting issues with system access
- Performed routine maintenance, including backups and software updates, to ensure system stability
Education
Master of Information Technology - Networking
Charles Sturt University
Australia11.2018
Skills
- Cloud Services: AWS (EC2, S3, IAM), Terraform
- CI/CD Tools: Jenkins, Git
- POS Systems: Oracle MICROS Simphony Administration
- SQL: Basic understanding of SQL concepts
- Networking: Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Subnetting)
- Operating Systems: Linux, Windows, Mac
- Network Concepts: VPC configuration, Security Groups (AWS)
Affiliations
- Effective Communication – Clear and concise in communicating with technical and non-technical stakeholders.
- Team Collaboration – Skilled at working with cross-functional teams to meet business objectives.
- Problem-Solving – Strong analytical skills to address system-related challenges and optimize processes.
- Adaptability – Quick to adapt to changing technologies and evolving business needs.
- Time Management – Able to prioritize tasks and meet deadlines efficiently in a fast-paced environment.
- Attention to Detail – Ensure high accuracy in system configurations and troubleshooting.
- Customer-Focused – Always prioritize user needs and provide technical support with a customer-centric approach.
Accomplishments
University Academic Achievement Award (2017-2018) for outstanding academic performance.
References
- Dipankar Chakravarty, Technical Director at Katalyst Consulting Services, Manager, +61 450544575
- Soo Tang, Micros System Administrator at Crown Melbourne, Team Leader, +61 412198637
Timeline
System Administrator
Crown Melbourne
04.2023 - Current
System Administrator
Katalyst Consulting Services
08.2020 - 12.2021
Master of Information Technology - Networking
Charles Sturt University
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