Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sai Manepalli

Truganina,VIC

Summary

A dynamic retail manager with vast background in retail environment, skilled at increasing sales and managing teams and improving customer service. Can effectively solve complex problems, attend to large numbers of customers quickly and develop results-oriented strategies aimed at enhancing performance. Substantial experience in streamlining operational processes, raising team efficiency levels and hitting targets and good at training staff, guiding them through the company's budgeting process; besides make sure keep up with organizational structure that is acceptable according to the rules of a particular company.

Overview

7
7
years of professional experience

Work History

Retail Store Manager

Eg Group
01.2022 - 04.2024
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Managed store organization, maintenance, and purchasing functions.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Assistant Retail Store Manager

7-Eleven
06.2019 - 01.2022
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Trained and managed associates in customer service and sales techniques.
  • Optimized store displays and appearance via strategic merchandising.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Completed routine store inventories.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.

Assistant Civil Engineer

Gupta's group of Constructions
04.2017 - 03.2018
  • Managed quality assurance and laboratory testing for concreting operations.
  • Estimated quantities and material costs during project planning to support budgeting and costing.
  • Developed and implemented solutions to maintain and improve client infrastructure at existing sites.
  • Studied traffic patterns and environmental conditions to determine optimal building and construction specifications.
  • Collaborated with civil technicians to gather project equipment and update maps, drawings, and blueprints.
  • Conferred with engineering staff and other personnel to identify and resolve problems with design or implementation.

Education

Master of Business Administration (MBA) in Project Management -

Victoria Institute of Technology
Melbourne, VIC
11.2023

Bachelor of Civil Engineering -

SRM University
India
03.2017

Skills

    • Performance Tracking
    • Active Listening
    • Building rapport
    • Customer Service
      • Customer Targeting
      • Team building
      • Decision-Making

Timeline

Retail Store Manager

Eg Group
01.2022 - 04.2024

Assistant Retail Store Manager

7-Eleven
06.2019 - 01.2022

Assistant Civil Engineer

Gupta's group of Constructions
04.2017 - 03.2018

Master of Business Administration (MBA) in Project Management -

Victoria Institute of Technology

Bachelor of Civil Engineering -

SRM University

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Sai Manepalli