Sai Neeli
Melbourne,Australia
Summary
Master's degree in Information Technology with expertise in Networking and Cybersecurity. Proficient in network troubleshooting, Routing Protocols (RIP, EIGRP, OSPF), Switching, IP Addressing, and Subnetting. Skilled at protecting enterprises from daily threats. Avid learner with knowledge in HTML, CSS, PHP, and SQL. Successful establishing and maintaining networks and servers with strong aptitude for identifying solutions to solve client history of providing supplemental and total management support for IT systems. Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic, and repair skills combined with strong attention to detail and systematic approach.
Overview
8
8
years of professional experience
Work History
ICT SUPPORT TECHNICIAN
Bacchus marsh Hospital
Melbourne
11.2024 - Current
- Install, configure, and maintain IT equipment, including desktops, laptops, printers, and other peripherals
- Log, track, and resolve IT incidents using the organization's ticketing system
- Assist in troubleshooting and maintaining LAN, WAN, and wireless networks
- Offer guidance and training to staff on IT systems and applications
- Monitor system performance and ensure the availability of critical IT services
- Work closely with the IT team to implement upgrades and resolve complex technical issues
- Maintain accurate records of IT assets and support activities
- Adhere to organizational policies, including data privacy and security standards
- Contribute to IT-related projects, such as system rollouts and infrastructure upgrades
Warehouse Worker
startrack
Melbourne, Victoria
01.2024 - 11.2024
- Maintained stock levels in accordance with company policies.
- Inspected incoming shipments for damage or discrepancies.
- Inspected damaged goods prior to disposal or return to vendor.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Used digital database to keep records of units and stock moved.
- Verified accuracy of incoming shipments against purchase orders.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Received and tracked incoming inventory shipments.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Maintained accurate inventory records using computerized tracking systems.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
IT SUPPORT
Hilton Foods
Truganina, Australia
07.2022 - 03.2024
- Installing and configuring computers, barcode scanners, printers, and mobile devices used for inventory and logistics
- Resolving hardware or software issues that arise, ensuring minimal downtime for warehouse operations
- Managing and installing updates for warehouse management systems (WMS), inventory software, and other operational software
- Configuring the WMS to meet the specific operational needs of the warehouse, including order picking, stock management, and order processes
- Providing training to staff on how to effectively use the WMS and other software
- Ensuring critical warehouse data is regularly backed up and implementing disaster recovery protocols
- Assisting the APAC IT Security Manager in support of hosted client systems (including all Azure & AWS cloud environments): Ensuring reactive compliance, responding to escalated SOC alerts, responding to escalated Managed Service Providers alerts
- Monitoring security events, capacity and access logs to satisfy contractual requirements
- Liaising with outsourced contract staff, suppliers and vendors to implement security patching of systems
- Helped streamline repair processes and update procedures for support action consistency
- Maintained servers and systems to keep networks fully operational during peak periods
NETWORK ENGINEER
Medisys Edutech Pvt Ltd.
Hyderabad, India
04.2020 - 04.2022
- Worked on Active Directory and User group policies
- Setting up Firewall & building up policies
- Handling Windows Server 2012 and 2016 in the organization
- Configuring protocols such as OSPF, BGP, MPLS, RSVP and LDP on Juniper Routers
- Configuring Vlans on Juniper Routers and Extreme Switches
- Configuring Layer2 and Layer3 VPNs on Routers
- Configuring NSRP, HA, Policies on Firewalls
- Setting up Hardware restraints and software restrictions on companies devices during work from home for more than 5000 devices in record time
- Installed software updates on servers, routers, and other network devices
- Managed IP addressing and subnetting, ensuring client network operation and connectivity
- Created VPN infrastructure and allowed for secure remote connections
NETWORK ENGINEER INTERN
Juniper Networks
Hyderabad, India
01.2017 - 07.2017
- IP allocation at BSC sites
- IP allocation & VLAN configuring at the BSC L3 Switches
- IP allocation and VLAN configuring at OSS L3 switch
- O&M routing from BSC to O&M network
Education
MASTER OF INFORMATION SYSTEMS-CYBER SECURITY & NETWORKING -
Central Queensland University
BACHELOR OF COMPUTER SCIENCE -
JNTUK
Skills
- Application support
- Repair expertise
- Technical support background
- Ticket management
- Security protocols
- User training
- Loading and unloading
- Shipment unpacking
- Truck processing
- Safety training
- Unpacking merchandise
- Delivery scheduling
- Quality control
Languages
Native, Advanced, Native
Timeline
ICT SUPPORT TECHNICIAN
Bacchus marsh Hospital
11.2024 - Current
Warehouse Worker
startrack
01.2024 - 11.2024
IT SUPPORT
Hilton Foods
07.2022 - 03.2024
NETWORK ENGINEER
Medisys Edutech Pvt Ltd.
04.2020 - 04.2022
NETWORK ENGINEER INTERN
Juniper Networks
01.2017 - 07.2017
MASTER OF INFORMATION SYSTEMS-CYBER SECURITY & NETWORKING -
Central Queensland University
BACHELOR OF COMPUTER SCIENCE -
JNTUK
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