Open To Work
Sai Prasad Kotte
Grovedale,VIC
Summary
Customer-focused professional with experience across customer service, call handling, administration, and technical environments. Skilled in resolving inquiries, managing complaints, updating customer records, and delivering clear, accurate information. Strong ability to navigate multiple systems, remain calm under pressure, and provide a positive customer experience. Brings a genuine interest in banking and financial services, excellent communication skills, and a proven record of reliability and professionalism. Immediately available for flexible rosters, including full-time, part-time, and school-hour shifts.
Overview
6
6
years of professional experience
Work History
Machine Programmer / Customer Liaison
Thornton Engineering Australia Pty Ltd
08.2024 - 01.2025
- Communicated with supervisors and clients to clarify job requirements and resolve issues.
- Maintained logs, reports, and documentation with high accuracy and compliance.
- Worked in fast-paced environments requiring strong attention to detail.
- Handled customer calls to verify design details, update information, and resolve discrepancies, ensuring clear communication and timely outcomes.
Junior Project Engineer
Carbon Revolution
08.2023 - 07.2024
- Supported administrative tasks including documentation, reporting, and workflow instructions.
- Coordinated with cross-functional teams and stakeholders to resolve operational issues.
- Managed data entry, quality records, and process documentation with high accuracy.
- Demonstrated strong computer literacy and ability to learn new systems quickly.
Dispatch Coordinator / Warehouse Assistant
Quiksilver
08.2022 - 06.2023
- Responded to order enquiries and resolved customer issues via phone and email.
- Updated inventory systems and maintained accurate dispatch and tracking records.
- Managed documentation, workflow coordination, and internal communication.
- Delivered professional service in a fast-paced, high-volume environment.
Manager / Front-of-House
La Campagnola
06.2020 - 06.2022
- Managed customer enquiries, bookings, and service requests via phone and in person.
- Handled complaints professionally, ensuring customer satisfaction and issue resolution.
- Coordinated staff schedules, daily operations, and administrative tasks.
- Maintained accurate records, cash handling, and reporting.
Customer Support Representative
Flipkart
08.2018 - 09.2019
- Handled high-volume inbound and outbound calls in English, Hindi, and Telugu.
- Assisted customers with enquiries, issue resolution, and service requests.
- Updated CRM systems with accurate call notes and customer information.
- Delivered empathetic, professional support in a fast-paced call centre environment.
- Experienced in dispute handling, order investigations, and complaint logging.
Education
Master of Science - Additive Manufacturing & Engineering Management
Deakin University
Geelong, VIC12-2022
Bachelor of Science - Mechanical Engineering
CVR College of Engineering
Hyderabad ,India01-2018
Skills
- Inbound & outbound call handling
- Customer service & complaint resolution
- Banking-style inquiries
- CRM & data entry accuracy
- Online systems troubleshooting
- Identity verification & compliance
- Administration & record management
- Problem-solving & conflict resolution
- Professional communication
- Fast learner with strong computer skills
- Team collaboration & adaptability
Additional Information
Full Australian work rights, Able to pass police and background checks, Immediately available for training and flexible rosters, Strong interest in banking and financial services
Work Preference
Job Search Status
Open to workSalary Range
$59000/yr - $200000/yrTimeline
Machine Programmer / Customer Liaison
Thornton Engineering Australia Pty Ltd
08.2024 - 01.2025
Junior Project Engineer
Carbon Revolution
08.2023 - 07.2024
Dispatch Coordinator / Warehouse Assistant
Quiksilver
08.2022 - 06.2023
Manager / Front-of-House
La Campagnola
06.2020 - 06.2022
Customer Support Representative
Flipkart
08.2018 - 09.2019
Master of Science - Additive Manufacturing & Engineering Management
Deakin University
Bachelor of Science - Mechanical Engineering
CVR College of Engineering