Sai Srinivas Ivaturi
Principal Product Manager
Sydney,NSW
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridOn-SiteLocation: Sydney, NSW
Open to relocation: Yes
Summary
Business Transformation and Product Leader with 16+ years of experience spanning enterprise consulting, Customer Experience transformation, Healthcare Insurance, Enterprise SaaS and digital transformation across global markets. Proven experience translating complex business objectives into scalable technology solutions, leading transformation initiatives, facilitating executive and client workshops, and driving adoption across people, process and technology.
Hands-on experience in CRM transformation, customer engagement, workflow automation, field-service optimization, multichannel marketing, enterprise SaaS and AI-led product transformation. At Oracle, lead product initiatives for Oracle Health Insurance across Claims and Policy Administration, working closely with global insurers to deliver country-specific capabilities, integrations and enterprise solutions.
Strong track record of working across business, technology, product and engineering teams, supporting pre-sales and solution demonstrations, managing multi-country deployments and translating customer needs into transformation roadmaps. CPO-certified from IIM Kozhikode with executive certifications from Kellogg, USA in Generative AI Data Strategy and AI-led Business Transformation.
Overview
6
6
Certificates
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Principal Product Manager - Sales Support
Oracle India Private Limited
Hyderabad, Telangana
10.2020 - 10.2026
- Lead product initiatives across Claims and Policy Administration for Oracle Health Insurance, translating complex healthcare payer business requirements into scalable enterprise SaaS capabilities.
- Partner closely with healthcare insurers across Australia, Europe, US and APAC to understand business challenges, regulatory requirements and operational processes and translate them into product capabilities.
- Worked closely with an Australian private health insurance fund to identify and implement Australia-specific capabilities in Oracle Health Insurance, contributing toward an Australia Country Pack designed to make the product more readily deployable across Australian private health insurers.
- Lead customer discovery and requirements workshops to identify transformation opportunities, define future-state processes and translate business objectives into product roadmaps and delivery plans.
- Manage complex cross-functional initiatives involving product, engineering, architecture, implementation and customer stakeholders across multiple geographies.
- Collaborate with engineering teams on APIs, integrations and enterprise architecture to enable interoperability with customer and partner ecosystems.
- Deliver product demonstrations and support pre-sales engagements, helping customers understand solution capabilities and how they address business and operational requirements.
- Drive Agile delivery, prioritization, release governance and stakeholder alignment across global product initiatives.
- Recognized with the Oracle Pacesetter Award (2024) for high-impact contributions and promoted to IC4 in recognition of leadership and product impact.
Associate Manager - Business Analyst
Accenture Solutions Private Limited
Hyderabad, Telangana
10.2014 - 09.2020
- Led business transformation initiatives for enterprise clients, translating complex business requirements into scalable CRM and digital solutions across people, process and technology.
- Built and deployed SAP CRM-based customer service solutions for Mettler Toledo, improving customer-service processes and enabling more efficient management of customer interactions and service operations.
- Developed global CRM solution template and executed rollout across multiple branches and countries to enable scalable standardization of customer-service processes across geographies.
- Engineered and provided support for computer telephony integration (CTI) capabilities within CRM solution connecting customer communications and enterprise service processes.
- Designed and supported automated field-service scheduling, using workload and travel-distance considerations to optimize assignment of field executives to customer appointments.
- Facilitated business and stakeholder workshops to understand current-state processes, identify transformation opportunities and define future-state workflows.
- Developed functional solution blueprints and worked closely with technical teams to translate business objectives into implementable solutions.
- Supported deployment, end-user training and post-go-live hyper-care, ensuring adoption and operational continuity.
- Coordinated collaboration among business stakeholders, technology teams, and implementation teams within a global delivery environment.
Functional Specialist
Thirdware Solutions Private Limited (TSPL)
10.2013 - 10.2014
- Designed and supported a multichannel, multi-wave marketing campaign solution for Ford Motor Company, enabling coordinated customer engagement across campaign waves and channels.
- Translated marketing and customer-engagement requirements into business processes and functional system capabilities.
- Analyzed existing business processes and designed future-state workflows aligned with customer and business objectives.
- Worked with business and technical teams to configure and deliver solutions supporting enterprise marketing and customer-engagement processes.
- Conducted end-user training and provided post-deployment hyper-care to support adoption and smooth transition into operations.
Manager
Reliance
11.2012 - 10.2013
Assistant Manager
Beetel Teletech Limited (A Bharati Enterprise)
05.2011 - 08.2012
Area Operations Manager
The MobileStore Limited (ESSAR Group)
04.2008 - 05.2011
Education
Post-Graduation Diploma - Marketing & Systems
08.2006 - 04.2008
Bachelor of Technology - Electronics & Instrumentation Engineering
07.2002 - 04.2006
affiliated with JNTU
Skills
Product vision and strategy
Product analytics
Design thinking
Roadmap planning
Product marketing
Pricing strategy
Product performance metrics
Product backlog management
Feature prioritization
Customer segmentation
Stakeholder management
Sales enablement
Go-to-market strategy
Product sales
Proof of concept
Sales support
Problem-solving
Solution selling
Product demonstration
Additional Information
- Australian Skilled Work Regional (Subclass 491) – Visa Granted (19 Feb 2026)
- Available for relocation to NSW / Regional Australia
Certification
ITIL - Information Technology & Infrastructure Limited
Technical Expertise
- SAP CRM 7.0 EhP4.SP18 (Advance)
- MS Project, PowerPoint, Visio, MS Word, and Excel (Advance)
- Java, Groovy, Jason, HTML (basics)
Timeline
Chief Product Officer, IIM-K
02-2026
AI Strategies in Business Transformation, Kellogg - USA
01-2026
Data Strategy for Generative AI Platforms, Kellogg - USA
10-2025
Principal Product Manager - Sales Support - Oracle India Private Limited
10.2020 - 10.2026
PPSM - Program Project and Service Management
04-2019
ITIL - Information Technology & Infrastructure Limited
08-2018
Associate Manager - Business Analyst - Accenture Solutions Private Limited
10.2014 - 09.2020
Functional Specialist - Thirdware Solutions Private Limited (TSPL)
10.2013 - 10.2014
Manager - Reliance
11.2012 - 10.2013
SAP CRM 7.1 EhP1
09-2012
Assistant Manager - Beetel Teletech Limited (A Bharati Enterprise)
05.2011 - 08.2012
Area Operations Manager - The MobileStore Limited (ESSAR Group)
04.2008 - 05.2011
International School of Business & Media - Post-Graduation Diploma, Marketing & Systems
08.2006 - 04.2008
Aurora’s Engineering College - Bachelor of Technology, Electronics & Instrumentation Engineering
07.2002 - 04.2006