SAI TEJA CHIDURALA
Melbourne,Australia
Summary
Highly motivated job seeker with a strong background in technical support and a genuine passion for continuous learning and advancement within the IT field. Solid understanding of networking concepts and system maintenance, bringing hands-on skills in troubleshooting and providing exceptional customer service. Eager to leverage these abilities in the role of an IT Support Engineer to further refine expertise and contribute to the team's success.
Overview
1
1
year of professional experience
Work History
IT Support Engineer / Laptop Grading Specialist
Nubevest Pty Ltd
08.2023 - 11.2024
- Quality Assurance Excellence: Conducted comprehensive assessments of laptops, evaluating hardware, software, and overall performance
- Efficient Ticket Management: Managed IT support tickets with a 95% resolution rate, ensuring timely assistance for user-reported issues
- Cross-Functional Collaboration: Worked with diverse teams to streamline IT operations, contributing to an increase in departmental efficiency
- Advanced Troubleshooting: Tackled complex issues with in-depth analysis, providing valuable insights to specialized team members and reducing escalation rates
- Documentation & Reporting: Maintained detailed documentation of IT processes, issues, and resolutions, contributing to a comprehensive knowledge base for future reference
IT Support Engineer
Freudenberg Home and Cleaning Solutions
06.2024 - 09.2024
- Streamlined Technical Support: Handled a high volume of customer support calls and escalations via email, cases, and telephone, increasing resolution efficiency by 30%
- Optimized System Maintenance: Provided comprehensive IT support for hardware and software systems
- Enhanced Onboarding Process: Assisted in setting up and configuring new devices for employees
- Improved Network Performance: Diagnosed and resolved issues related to operating systems, applications, and network connectivity, boosting network reliability
- Ensured Timely Resolutions: Proactively followed up on outstanding support requests, enhancing customer satisfaction scores
- Maintained System Integrity: Performed routine updates, backups, and system checks, safeguarding data integrity and security
Education
Postgraduate - Cybersecurity
Careerera
03.2023
Master of Information Technology -
Victorian Institute of Technology
12.2021
Bachelor of Technology - Electronics and Communication Engineering
Vaagdevi College of Engineering
03.2018
Skills
- Operating Systems: MacOS
- Operating Systems: Windows
- Operating Systems: Kali Linux
- Operating Systems: Parrot OS
- Hardware & Software Troubleshooting
- Cybersecurity Practices
- Microsoft Operating Systems Expertise
- Network Management and Connectivity Solutions
- Leadership & Team Management
- Strategic Problem-Solving
- Incident Response & Crisis Management
- Data-Driven Decision Making
- Exceptional Communication Skills
- Customer Service Excellence
- Remote desktop support
- Network troubleshooting
- Help desk support
- IT asset management
Personal Information
Title: IT Support Engineer
Additionalhighlights
- Customer-Centric Approach: Consistently recognized for exceptional customer service and the ability to build strong client relationships.
- Collaborative Team Player: Known for fostering a positive work environment and mentoring junior team members.
- Innovative Problem Solver: Enjoy tackling challenging issues and implementing creative solutions that drive efficiency.
Timeline
IT Support Engineer
Freudenberg Home and Cleaning Solutions
06.2024 - 09.2024
IT Support Engineer / Laptop Grading Specialist
Nubevest Pty Ltd
08.2023 - 11.2024
Master of Information Technology -
Victorian Institute of Technology
Bachelor of Technology - Electronics and Communication Engineering
Vaagdevi College of Engineering
Postgraduate - Cybersecurity
Careerera
Similar Profiles
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Shane HarkinShane Harkin
Electrician at Nxgen PTY LTD/ UGL PTY LTDElectrician at Nxgen PTY LTD/ UGL PTY LTD
NOORHAYATHI JAMAL MOHAMMEDNOORHAYATHI JAMAL MOHAMMED
Security Analyst – Intern at Logic weaveSecurity Analyst – Intern at Logic weave
Rameez ShaikhRameez Shaikh
Assistant Professor Electrical Engineering at Sukkur IBA UniversityAssistant Professor Electrical Engineering at Sukkur IBA University