Saib Ahmed
Melbourne
Summary
Hardworking Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service and budgeting strictly.
Overview
6
6
years of professional experience
Work History
Client Delivery Manager / Loss Prevention Manager
MA Services Group
12.2021 - Current
- The primary responsibility of the Client Delivery Manager is to support the Operations Manager and the 24/7 National Operations Centre with the maintenance, management and coordination of Clients and personnel
- In addition, provide administration and logistics support and maintain resources scheduling, licensing, compliance and Client requirements
- Planning:
- Advise management on meeting customer tender requirements
- Manage resources to meet contract requirements
- Measure and monitor contract performance
- Assist management with new projects
- Administration:
- Customer account management
- General administration duties
- General office duties
- Record HR training requirements
- Quality, WH&S and Environmental Management
- Implement Quality, WH&S and Environmental procedures and completion records as required
- Ensure staff understand, have access to and implement the QA, WH&S and Environmental procedures and reporting mechanisms
- Determine, report and prevent recurrence of the causes of non-conformance
- Other Key Responsibilities include:
- Manage, maintain and update the MASG roster timetable according to both staff and client requirements
- Developing and maintaining a cost-effective roster within a dedicated portfolio of clients
- Ensure that rostering adheres to all applicable compliance regulations and applicable legislation
- Escalation of operational issues & incidents, including report writing
- Coordination of after-hours static guarding services
- Data entry of information into proprietary operating systems
- Communicate effectively with clients & different internal departments Identify risks and deliverables and manage these effectively Provide timely analysis and reporting to support the Operations Manager and National Operations Centre
- Reconciliation and reporting on a daily, weekly, monthly and yearly basis Uphold OH&S policies and procedures to ensure a safe work environment for employees, contractors and visitors;
- Other duties as requested.
Loss Prevention Officer
MA Services Group
10.2019 - 12.2021
- Monitored and maintained inventory control procedures, collaborating with teams to minimize shrinkage
- Prepared detailed reports on loss prevention activities
- Conducted investigations, reviewed cycle count adjustments, ensured compliance, reconciled discrepancies, and enhanced physical security to mitigate shrinkage
- Managed fraud cases and participated in projects to reduce return rates, liaising with external parties for investigations if necessary
- Trained teams on best practices for loss prevention
- Analyzed data to identify trends and areas of concern, ensuring compliance with company policies and procedures
- Worked closely with Victoria Police from time to time for Police Operation for different retailers.
Loss Prevention Officer
Wilson Security
08.2018 - 09.2019
- Conducted loss prevention activities to safeguard company assets and minimize theft
- Monitored surveillance equipment and alarms to detect suspicious behavior and prevent incidents
- Implemented effective security procedures and protocols to maintain a safe environment
- Collaborated with management and law enforcement agencies to investigate incidents and apprehend perpetrators
- Provided customer service and assistance to employees and customers when necessary
- Maintained accurate records and documentation related to security incidents and procedures.
Skills
- Customer Satisfaction
- Client Relationship Building
- Business Analysis
- Technical understanding
- Service Delivery
- Incident Management
- Issue Resolution
- Cost Estimation
- Delivery Management
- Customer Service
Timeline
Client Delivery Manager / Loss Prevention Manager
MA Services Group
12.2021 - Current
Loss Prevention Officer
MA Services Group
10.2019 - 12.2021
Loss Prevention Officer
Wilson Security
08.2018 - 09.2019
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