Sai Bharath Thallapally
Tarneit,VIC
Summary
Fast-working Freight Handler with 1 year of experience in Service desk, emails follow ups. Committed to quality assurance and efficient work after long hours with knowledge of Microsoft office 365 use and data entry systems.
Overview
7
7
years of professional experience
Work History
Freight Handler
Couriers Please
01.2022 - Current
- Verified and noted count and condition of cargo received.
- Attached labels to finalized products before shipment.
- Organized products to streamline packing procedures.
- Oversaw special handling requirements and necessary documentation related to hazardous and sensitive materials.
- Processed payments and double checked orders.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Operated equipment while observing standard safety procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
Customer Service Representative
HOBAN Recruitment
05.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Associate
Genpact
08.2020 - 01.2022
- Worked varied hours, days, nights and weekends as business needs dictate.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Collected, arranged and input information into database system.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
Proctor
Examity
03.2020 - 08.2020
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
Food and Beverage Attendant
Cathay Pacific Airways
08.2019 - 03.2020
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Delivery Courier
Couriers Please
02.2019 - 03.2020
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Drove safely at all times to avoid accidents and harm.
Education
Master of Science - Information Technology
Victoria Institute of Technology
Melbourne, VIC01.2022
Bachelor of Science - Computer Science
Gitam Institute of Technology
Hyderabad, India07.2018
Skills
- Team Meetings
- Shipment Procedures
- Work Order Following
- Quality Assessment and Assurance
- Customer Experience
- Critical Thinking
- Work Assignments
- Deadline Meeting
Timeline
Freight Handler
Couriers Please
01.2022 - Current
Associate
Genpact
08.2020 - 01.2022
Proctor
Examity
03.2020 - 08.2020
Food and Beverage Attendant
Cathay Pacific Airways
08.2019 - 03.2020
Customer Service Representative
HOBAN Recruitment
05.2019 - Current
Delivery Courier
Couriers Please
02.2019 - 03.2020
Master of Science - Information Technology
Victoria Institute of Technology
Bachelor of Science - Computer Science
Gitam Institute of Technology
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