Sai Bottu
Melbourne,VIC
Summary
Experienced professional with over 5 years in cloud support and engineering roles within global organizations. Specializing in AWS and other cloud technologies, adept in issue resolution via Jira, and skilled in coordinating change management. Strong background in Linux, Windows Server administration, and networking technologies. Proactive team player with excellent communication skills, committed to delivering exceptional support and engineering solutions in dynamic cloud environments. Experienced in working within a global asset management company, leveraging a follow-the-sun support model to ensure continuous customer-facing issue resolution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Infrastructure and Cloud Support Analyst
Invesco Asset Management Pvt Ltd
02.2023 - Current
- Led cloud support initiatives across APAC, leveraging Jira for effective solutions
- Demonstrated proficiency in AWS services and deployments
- Managed system administration for Linux and Windows Server environments
- Implemented networking technologies (DNS, TCP/IP, SSL, DHCP, Load Balancing)
- Coordinated change management processes across APAC
- Provided comprehensive cloud support services, ensuring high availability and performance
- Collaborated with global stakeholders to align cloud strategies with business goals
- Leveraged follow-the-sun support model to ensure continuous issue resolution
- Ensured customer-facing issues were promptly addressed and resolved
Support Analyst
Coles Supermarket Pvt Ltd
07.2020 - 01.2023
- Managed corporate and store support tickets, ensuring minimal downtime
- Troubleshot issues related to operating systems, Cisco Webex, SCCM, Apple MACs, iPhones, Citrix, SharePoint, Exchange, Microsoft 365 Teams, OneDrive, peripherals, and networking components
- Managed Azure AD, group policies, Intune, and MDM devices for corporate Apple devices
- Proactively minimized downtime in a retail environment, ensuring smooth operations
- Optimized performance of routers, switches, and connectivity through effective troubleshooting
- Coordinated with various teams to ensure seamless integration of new technologies
- Leveraged networking and system administration skills to enhance IT infrastructure
- Ensured customer-facing issues were resolved efficiently to maintain business continuity
Education
Masters - Information and Communication Technology
Latrobe University
Bundoora, Victoria01.2020
Skills
- Cloud Support
- Jira Ticketing System
- AWS Cloud Services and Deployments
- System Administration (Linux: Ubuntu, Windows Server)
- Active Directory and Exchange Management
- Networking Technologies (DNS, TCP/IP, SSL, DHCP, Load Balancing)
- Troubleshooting and Change Management Coordination
- Virtual Server Environments Configuration
- Cisco, Juniper, Palo Alto Devices
- Software-based Load Balancing Solutions
- Application Monitoring (CloudWatch, Grafana)
- Networking Troubleshooting (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark)
- IT Services Monitoring
Certification
Linux Foundation Certified IT Associate (LFCA)
Timeline
Infrastructure and Cloud Support Analyst
Invesco Asset Management Pvt Ltd
02.2023 - Current
Support Analyst
Coles Supermarket Pvt Ltd
07.2020 - 01.2023
Linux Foundation Certified IT Associate (LFCA)
Masters - Information and Communication Technology
Latrobe University
Similar Profiles
Ruchira JoshiRuchira Joshi
Manager-Institutional Sales Support at Invesco Asset Management (India) Private LimitedManager-Institutional Sales Support at Invesco Asset Management (India) Private Limited
Ruchira JoshiRuchira Joshi
Manager-Sales Support at Invesco Asset Management (India) Private LimitedManager-Sales Support at Invesco Asset Management (India) Private Limited
Manasi Bhushan SukenkarManasi Bhushan Sukenkar
Assistant Manager at Franklin Templeton Asset Management India Pvt Ltd.Assistant Manager at Franklin Templeton Asset Management India Pvt Ltd.