Said Khalif
Melbourne,VIC
Summary
Diligent and versatile professional with a proven track record of excelling in diverse work environments. Possessing a strong work ethic honed through experiences in customer service roles at Coles and McDonald's, as well as a vigilant eye for detail cultivated during time spent as a security guard. Skilled in effectively managing high-pressure situations and delivering exceptional service to customers. Adept at swiftly adapting to new challenges and environments, demonstrating adaptability and a willingness to learn. Seeking to leverage these experiences and skills to contribute positively to team success and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Guard
SecureCORP Protection And Services
01.2023 - Current
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Security Guard
ETNAN Security
01.2022 - 01.2023
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
Store Team Member
Coles
01.2021 - 01.2022
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Boosted sales with effective product recommendations based on customer needs and preferences.
- Maintained a clean and organised store environment, ensuring optimal shopping experience for customers.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Listened to customer needs and desires to identify and recommend optimal products.
Security Guard
WIT Protection And Services
01.2021 - 01.2022
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Assisted in the development of comprehensive security plans for special events and occasions.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Improved response time to incidents by maintaining clear communication channels with team members.
Security Guard
AIG Security
01.2021 - 01.2021
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
- Monitored crowd behaviour to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Responded quickly and effectively to various security issues, resolving conflicts and disturbances professionally.
- Supported successful events by collaborating closely with other team members to address all aspects of security management efficiently.
- Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
Crew Member
McDonald's
01.2018 - 01.2019
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organised workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Crew Member
McDonald's
01.2016 - 01.2017
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organised workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Store Team Member
Footscray Hub Convenience And Ladies Store
01.2015 - 01.2016
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Maintained a clean and organised store environment, ensuring optimal shopping experience for customers.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Organised racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Building Design -
Victoria University
Victorian Certificate of Education -
Tarneit Senior College
Skills
- Customer Service
- Problem solving
- Cash management
- Time management
- Punctuality
- Teamwork
- Hard working
- Independent worker
- Confident worker
- Positive attitude
- Transaction processing
- Dispute resolution
- Sales negotiation
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Chrome
- AutoCad
- SketchDesign
Volunteer Placements
- Volunteered at my Grandma's shop every Sunday, where I collected and packaged heavy items for export
- Visited and gained experience at Tarneit North Kinder, Aged Care Werribee, Knit One Give One, Manor Lakes Food Bank, and Clean-up Australia Day through Tarneit Senior College
Certification
Forklift Licence
Trainex training course
(2020)
Timeline
Security Guard
SecureCORP Protection And Services
01.2023 - Current
Security Guard
ETNAN Security
01.2022 - 01.2023
Store Team Member
Coles
01.2021 - 01.2022
Security Guard
WIT Protection And Services
01.2021 - 01.2022
Security Guard
AIG Security
01.2021 - 01.2021
Crew Member
McDonald's
01.2018 - 01.2019
Crew Member
McDonald's
01.2016 - 01.2017
Store Team Member
Footscray Hub Convenience And Ladies Store
01.2015 - 01.2016
Bachelor of Building Design -
Victoria University
Victorian Certificate of Education -
Tarneit Senior College