Summary
Overview
Work History
Education
Skills
Timeline
Generic
SAIDA REDDY MADHIKARRA

SAIDA REDDY MADHIKARRA

Clayton South,VIC

Summary

Adaptable professional with 5 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Detail-oriented professional with excellent communication, creative thinking, time management, interpersonal and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

6
6
years of professional experience

Work History

Billing and Credit Consultant

Telstra
01.2023 - 01.2024
  • Assisted clients in disputing inaccurate information on their credit reports, leading to increased accuracy and improved scores.
  • Enhanced customer satisfaction by offering tailored financial advice and recommending suitable credit solutions.
  • Evaluated customer's financial situations and determined eligibility for financial hardship assistance programs offered by Telstra.
  • Offered support and guidance to customers who are experiencing financial difficulties, including discussing available options and resources to help them manage their Telstra accounts.
  • Worked with customers to develop manageable payment plans tailored to their individual financial circumstances, ensuring that they can maintain essential telecommunications services while repaying outstanding balances.
  • Negotiated with customers on behalf of Telstra to reach mutually beneficial agreements regarding payment arrangement, debt restructuring, or account adjustment.
  • Conducted thorough credit analyses to identify issues, reduce risks, and optimize client creditworthiness.
  • Provided exceptional customer service by promptly addressing concerns and resolving disputes related to billing or services provided.

Team Member

EG
01.2022 - 01.2023
  • Utilized strong problem-solving skills in order to address customer complaints or issues effectively, ensuring satisfaction while maintaining professionalism throughout the interaction.
  • Operated point-of-sale systems confidently, ensuring smooth transactions for each customer visit.
  • Assisted in inventory management, accurately tracking and ordering products as needed.
  • Handled cash transactions with precision, maintaining accurate records of sales throughout shifts.
  • Worked closely with the gas station manager to implement new policies and procedures when required, actively contributing to a positive work environment for all team members.
  • Monitored security cameras regularly during shifts, swiftly addressing any suspicious activity or potential safety concerns.
  • Completed shift change procedures diligently, ensuring seamless handover between team members.
  • Contributed to meeting sales goals through proactive engagement with customers and effective product promotion techniques.
  • Collaborated with team members to improve overall productivity and efficiency within the gas station.

Manager

Ampol
07.2020 - 12.2022
  • Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
  • Improved overall store performance with proactive maintenance of gas pumps and equipment.
  • Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
  • Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
  • Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
  • Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
  • Maintained accurate financial records, enabling timely reporting and informed decision making.
  • Enhanced customer satisfaction by implementing efficient service protocols and staff training.
  • Reduced operational costs through effective inventory management and streamlined processes.

Team Member

BP
02.2018 - 07.2020
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

MASTER OF INFORMATION TECHNOLOGY -

Deakin University
Burwood, VIC
12.2019

BACHELOR'S IN ELECTRONICS AND COMMUNICATION ENGINEERING -

Mahatma Gandhi Institute Of Technology
Hyderabad, India
05.2017

Skills

  • Excellent customer service orientation
  • Exceptional written and verbal communication skills
  • Self-directed and motivated towards work
  • Critical thinking and ability to make appropriate decisions

Timeline

Billing and Credit Consultant

Telstra
01.2023 - 01.2024

Team Member

EG
01.2022 - 01.2023

Manager

Ampol
07.2020 - 12.2022

Team Member

BP
02.2018 - 07.2020

MASTER OF INFORMATION TECHNOLOGY -

Deakin University

BACHELOR'S IN ELECTRONICS AND COMMUNICATION ENGINEERING -

Mahatma Gandhi Institute Of Technology

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SAIDA REDDY MADHIKARRA