Summary
Work History
Education
Skills
Hobbies and Interest
Languages
References
Timeline
Generic

Saidi Abassi

Glenfield,NSW

Summary

I am a physically fit and hardworking person who has experience in warehousing, Customer Service, Fast food, and Retail. I am a motivated and enthusiastic employee who is always willing to learn. I am currently seeking a potential employer who can provide me with work opportunities while also helping me to develop my current and future employability skills.

Work History

Delivery Station Liaison (DSL)

Amazon
Bella Vista, NSW
01.2023 - Current
  • The Delivery Station Liaison is an in-station customer service associate that enables real-time, hands-on investigation of where a package is and how Amazon can deliver it to a customer as quickly as possible.
  • Managing difficult customer situations using empathy through phone and email, responding promptly and prioritizing customer needs; soliciting customer feedback to improve customer experience.
  • I followed corporate procedures to maintain company and customer data confidentiality.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Managed customer inquiries and complaints politely and professionally.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Working in a warehouse environment where noise levels and temperatures vary.
  • Listening and getting clarification, focusing on solving customers' needs and maintaining confidentiality, following policies and procedures
  • Effectively liaising with the Delivery Station and the Delivery Partners to ensure successful deliveries to customers.

Warehouse Assistant

Amazon
Sydney, New South Wales
10.2020 - 01.2023
  • Maintained energy and enthusiasm in fast-paced environment.
  • Picking, stowing, items from selves using RF scanner
  • Organizing and distributing boxes that will be sent to customers
  • Inspect products for defects and damages.
  • Stacking and wrapping of pallets
  • Use of Manual Pallet Jacks to move loads on Pallets and wrapped pallets
  • Cleaning and organization of warehouse environment
  • Accurately dispatching, monitoring and assisting drivers with their Routes for Scanning and loading their vehicles
  • Worked flexible hours; weekend, and holiday shifts.
  • Lifting and loading bags packages on carts weighing from 10-20kg

Volunteer Team Member

St Vincent De Paul Society
01.2013 - 01.2018
  • Assisting customers with their selections whenever possible
  • Making sure Stock Presentation is up to standard at all times
  • Providing customer service to ensure excellent shopping experience
  • Processing “new” stock and applying pricing.
  • Keeping the store tidy & maintaining safe work practices.
  • Sorting, preparing donated goods

Team Member

Cineplex Cinema
Brisbane, QLD
06.2017 - 07.2017
  • Made sure that Candy Bar was fully restocked and made enough Pop Corn for customers before operation began
  • Completed transactions by greeting each guest, identifying guest's request, operating point-of-sale terminals
  • Cleaned and maintained exterior and interior areas of theatre including auditoriums, restrooms, lobbies, and VIP areas
  • Performed daily stocking and maintenance duties
  • Worked effectively with supervisors and co-workers
  • Worked independently and as team utilizing multi-tasking skills.

Team Member

Origin Kebabs
Brisbane, QLD
01.2005 - 08.2018
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained productive, efficient approach to all tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Offered exceptional customer service to all guests.
  • Processed customer transactions using cash register till.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

Grade 12 Graduate Senior Certificate -

Redbank Plains State High School
Brisbane, QLD
11.2017

Certificate of Completion-Teen Mental Health First Aid Course -

Redbank Plains High School
Brisbane, QLD
08.2017

Certificate for First Aid in Mental Health Issues -

Redbank Plains High School
Brisbane, QLD
07.2017

Certificate For Academic Credit -

Redbank Plains High School
Brisbane, QLD
05.2017

Certificate II in Financial Services -

Redbank Plains State High School
Brisbane, QLD
2017

Certificate of Participation And Recognition At Youth Camp ‘TheTops’ -

Redbank Plain State High School
Brisbane, QLD
2014

School Sports Challenge -

Cabramatta High School
Sydney, NSW
07.2013

Release of Peace Day Doves -

Cabramatta High School
Sydney, NSW
2012

Certificate Successful completion of the SAFC 10-week Music Video -

Cabramatta High School
Sydney, NSW
2012

Skills

  • Employee Coaching and Motivation
  • Effective Customer-Service
  • Effective Communication
  • Understanding Customer Needs
  • Microsoft Outlook
  • Staff Management
  • Willingness to learn new skills
  • Effective Time Management
  • Ability to work individually and in Team Environment
  • Word Document, PowerPoint, Microsoft Excel

Hobbies and Interest

  • Enjoy cooking
  • Movies
  • Going out with friends
  • Jogging
  • Listening to music

Languages

  • English - Fluent
  • Kirundi - Native
  • Swahili - Intermediate

References

Almoutasem Awwad

P: Amazon Flex Manager

C: Amazon

M: +61434818585

E: aalouta@amazon.com

Enzo Lainez-Lozada

P: Amazon Operation Assistant

C: Amazon

M: 0433977054

E:enzolainezlozada@gmail.com

Sayit Kartal

P: Business Owner

C: Origin Kebabs

M: 0432335555

Timeline

Delivery Station Liaison (DSL)

Amazon
01.2023 - Current

Warehouse Assistant

Amazon
10.2020 - 01.2023

Team Member

Cineplex Cinema
06.2017 - 07.2017

Volunteer Team Member

St Vincent De Paul Society
01.2013 - 01.2018

Team Member

Origin Kebabs
01.2005 - 08.2018

Grade 12 Graduate Senior Certificate -

Redbank Plains State High School

Certificate of Completion-Teen Mental Health First Aid Course -

Redbank Plains High School

Certificate for First Aid in Mental Health Issues -

Redbank Plains High School

Certificate For Academic Credit -

Redbank Plains High School

Certificate II in Financial Services -

Redbank Plains State High School

Certificate of Participation And Recognition At Youth Camp ‘TheTops’ -

Redbank Plain State High School

School Sports Challenge -

Cabramatta High School

Release of Peace Day Doves -

Cabramatta High School

Certificate Successful completion of the SAFC 10-week Music Video -

Cabramatta High School

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Saidi Abassi