Said Muqtada Rafizada
Clyde North,VIC
Summary
Skilled in cultural competency and multilingual proficiency, I enhanced community engagement and passenger satisfaction at the Afghan Association of Canterbury and Blue Star. Leveraging empathetic listening and superior customer service, I fostered trust and loyalty, significantly improving client and community relations.
Overview
16
16
years of professional experience
Work History
Volunteer Community Worker
Afghan Association Of Canterbury
Christchurch
01.2019 - 03.2023
- Established strong rapport with clients through empathetic listening skills, leading to higher levels of trust between individuals served.
- Promoted inclusivity by developing culturally sensitive programming tailored to meet the unique needs of diverse populations within the community.
- Improved community engagement by organizing regular events and workshops focused on local issues.
- Facilitated meaningful dialogue among diverse stakeholders, fostering greater understanding and collaboration among community members.
- Assisted clients with obtaining housing, employment and support resources.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Coordinated with different service providers to meet clients' individual needs.
- Facilitated community outreach to expand participation and support.
- Helped clients navigate social services system and access needed resources.
Professional Taxi Driver
Blue Star
Christchurch
01.2020 - 02.2023
- Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Assisted passengers with luggage and personal belongings, providing exceptional customer service.
- Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
- Supported passengers with special needs by offering assistance when boarding or disembarking from the vehicle as necessary.
- Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
- Contributed to a positive work environment by maintaining open communication with colleagues and dispatchers, sharing tips and best practices for success on the job.
- Demonstrated excellent defensive driving skills to reduce risk of accidents or incidents on the road.
- Maintained clean and comfortable vehicle interiors, ensuring a pleasant experience for clients.
- Enhanced safety for passengers and pedestrians through strict adherence to traffic laws and regulations.
- Communicated professionally with dispatchers to update them on location, availability, or delays during shifts.
- Handled cash transactions accurately and efficiently after each fare, maintaining financial records for tax purposes.
- Conducted regular vehicle maintenance checks to ensure optimal performance and minimize downtime due to mechanical issues.
- Adapted quickly to changing traffic conditions or unexpected detours while maintaining safe driving practices at all times.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Arrived on time to customer appointments.
- Upheld high standards of cleanliness, sanitation, and service.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
Professional Taxi Driver
Gold Band Taxies
Christchurch, NZ
07.2007 - 02.2017
- Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
- Supported passengers with special needs by offering assistance when boarding or disembarking from the vehicle as necessary.
- Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
Education
No Degree - English
Ara Institute of Technology
Christchurch ,NewZealand05.2015
Skills
- Cultural Competency
- Emotional awareness
- Multilingual Proficiency
Timeline
Professional Taxi Driver
Blue Star
01.2020 - 02.2023
Volunteer Community Worker
Afghan Association Of Canterbury
01.2019 - 03.2023
Professional Taxi Driver
Gold Band Taxies
07.2007 - 02.2017
No Degree - English
Ara Institute of Technology