Sai Elizabeth Sooksuchit
Rosemeadow,Australia
Summary
I am a dedicated professional with over 20 years of customer service and frontline support experience across government housing, disability care, legal, and property sectors. I am highly skilled in client advocacy, stakeholder engagement, dispute resolution, and compliance. I am a compassionate team member with leadership skills, who has a strong attention to detail, and a solution-focused approach to complex community challenges.
Overview
24
24
years of professional experience
Work History
Client Service Officer
HOMES NSW
Fairfield, NSW
01.2023 - Current
- Delivering frontline client services within the government housing sector.
- Providing housing assistance and tenancy advice to vulnerable clients.
- Managing client intake, documentation, referrals, and case follow-up.
- Liaising with social workers, community partners, and internal departments.
- Ensuring compliance with NSW housing policies and procedures.
- Handling sensitive inquiries with discretion, professionalism, and empathy.
Care Coordinator
Concept Care
Gregory Hills, NSW
01.2022 - 01.2023
- Build relationships with clients, families, and stakeholders.
- Coordinated support workers, updated care plans, and maintained compliance.
- Attended NDIS/NDIA, Multi-Disciplinary care matters, plan reviews, and dispute resolutions.
- Supervised and mentored team members, well-being checks, and risk management.
Property Manager / Business Development Manager
Century 21
Revesby & Blacktown, NSW
01.2020 - 01.2022
- Managed tenancy portfolios, arrears, inspections, and lease renewals.
- Sourced new business opportunities with landlords and developers.
- Conducted regular property inspections to ensure compliance with standards.
- Supervised leasing processes and guided new tenants through paperwork.
- Trained and mentored junior staff on best practices in property management.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- I attended NCAT, managed disputes, and maintained stakeholder communication.
- Managed tenant relations and resolved disputes effectively.
Senior Property Manager / BDM
PRD Nationwide
Ingleburn, NSW
01.2018 - 01.2019
- Built and maintained trade databases for property maintenance coordination.
- Managed day-to-day operations of diverse property portfolio.
- Oversaw tenant relations and resolved conflicts effectively.
- Coordinated maintenance schedules and vendor services efficiently.
- Trained and mentored junior staff in property management practices.
- Fostered strong community relationships to enhance tenant satisfaction.
- Handled rent collections from tenants on a monthly basis and kept accurate records of payments received.
- Provided guidance and support to junior members of the team when needed.
- Developed and implemented policies, procedures and systems to ensure efficient management of properties.
Property Manager
All Property People
Ingleburn, NSW
01.2014 - 01.2017
- Conducted open homes, inspections, and property documentation.
- Maintained landlord relations, and followed up on arrears and disputes.
- Coordinated property maintenance and repairs with service providers.
- Conducted property inspections to ensure compliance and safety.
- Oversaw rental agreements and ensured timely renewals.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions when necessary in accordance with state laws and procedures.
- Met with prospective tenants to show property and assess applications or sign leases.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
Customer Service Assistant
Casula Fruit World
Casula, NSW
01.2013 - 01.2014
- Provided retail support, cash handling, and customer care.
- Handled cash transactions and processed payments accurately.
- Trained new staff on customer service protocols and store procedures.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Responded promptly and professionally to feedback, comments and complaints.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
Secretary
Karras Partners Lawyers
Double Bay, NSW
01.2010 - 01.2012
- Prepared legal documentation, liaised with barristers, and clients.
- Ensured strict adherence to the Privacy Act and internal policies.
- Managed daily correspondence and communication for legal team members.
- Provided administrative support to attorneys during trial preparations and hearings.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Sales Associate / Customer Service Representative
Yes Optus World
Liverpool, NSW
01.2010 - 12.2010
- Sales & customer service, EFTPOS, and use of inventory software
Receptionist / Property Assistant
Inner-city Property Agents
East Sydney, NSW
01.2008 - 01.2009
- Assisted with property advertising, client follow-ups, and lease paperwork
Sales Support / Customer Service
Leading Edge Telecom (Telstra Dealer)
Gordon, NSW
01.2007 - 01.2009
- Supported sales teams, processed orders/contracts, and ensured quality service
Settlements Clerk
Thanh Nguyen & Partners Solicitors
Cabramatta
01.2006 - 01.2007
- Coordinated contracts, interpreted for clients, and maintained client records
Waitress
Chow's Pine Garden Restaurant
Ingleburn, NSW
01.2002 - 01.2006
- Provided customer service, assisted in kitchen, and handled payments
Education
Certificate IV - HOUSING
TAFE Sydney Institute
Dubbo, NSW08-2026
Certificate IV in Real Estate -
Under The Hammer
Roseberry, NSWRoseberry, NSW
Certificate of Registration - Real Estate
The Australian College of Professionals
Real Estate
First Aid Certificate -
The Arts Centre
Campbelltown, NSWCampbelltown, NSW
Cert III - Beauty Services
TAFE Sydney Institute
Sutherland, NSWSutherland, NSW
Higher School Certificate (HSC) -
Liverpool TAFE
Certificate II - Automotive Vehicle Trimming
ULTIMO TAFE
Skills
- Government housing and social services support
- High Standard of Customer service
- Client advocacy and crisis resolution
- NDIS coordination and care planning
- Property and tenancy management
- Strong verbal and written communication
- High emotional intelligence and empathy
- Conflict resolution and negotiation
- Relationship building and multi-stakeholder liaison
- Professionalism and etiquette
- Privacy Act and compliance knowledge
- Team leadership and peer mentoring
- Computer literacy
- First Aid certified
Hobbies and Interests
- Jet Skiing/Boating
- Riding my motorcycle
- Motorsports
- Sunbathing & going to the beach
References
- Alison Lane, Housing Manager, HOMES NSW, 0418 211 457
- Josette Lisboa-Pinto, Counter Manager, HOMES NSW, 0423 201 422
- Marianna Ah-Hen, Compliance Team Leader, CONCEPT CARE, 0423 215 459
Timeline
Client Service Officer
HOMES NSW
01.2023 - Current
Care Coordinator
Concept Care
01.2022 - 01.2023
Property Manager / Business Development Manager
Century 21
01.2020 - 01.2022
Senior Property Manager / BDM
PRD Nationwide
01.2018 - 01.2019
Property Manager
All Property People
01.2014 - 01.2017
Customer Service Assistant
Casula Fruit World
01.2013 - 01.2014
Secretary
Karras Partners Lawyers
01.2010 - 01.2012
Sales Associate / Customer Service Representative
Yes Optus World
01.2010 - 12.2010
Receptionist / Property Assistant
Inner-city Property Agents
01.2008 - 01.2009
Sales Support / Customer Service
Leading Edge Telecom (Telstra Dealer)
01.2007 - 01.2009
Settlements Clerk
Thanh Nguyen & Partners Solicitors
01.2006 - 01.2007
Waitress
Chow's Pine Garden Restaurant
01.2002 - 01.2006
Certificate IV - HOUSING
TAFE Sydney Institute
Certificate IV in Real Estate -
Under The Hammer
Certificate of Registration - Real Estate
The Australian College of Professionals
First Aid Certificate -
The Arts Centre
Cert III - Beauty Services
TAFE Sydney Institute
Higher School Certificate (HSC) -
Liverpool TAFE
Certificate II - Automotive Vehicle Trimming
ULTIMO TAFE
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