Saif Ali
Mulgrave,VIC
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
IT Analyst
Lynx IT
02.2022 - 03.2023
- Installing, configuring, and maintaining software and hardware components of computer and network systems.
- Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software.
- Provide support through Active directory for the account recovery.
- Assigned Microsoft licences to the new users through admin exchange account.
- Support the user with the Microsoft teams, Bomgar, Zoom with any difficulties.
- Testing new hardware and software before full-scale installation.
- Experienced with Microsoft Dynamics to create the account for the users.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Installed system updates to address vulnerabilities and reduce security issues
IT HELPDESK OFFICER
IT BIZZ SUPPORT
03.2021 - 01.2022
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Installed, modified, and repaired software and hardware to resolve technical issues
- Recruited, trained and supported help desk technicians and representatives.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided basic end-user troubleshooting and desktop support.
IT Intern
Transdev
11.2020 - 01.2021
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Researched new technologies to boost information security.
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Worked with vendors to resolve problems with services, equipment, or inventory.
- Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.
Education
Bachelor's of Information Technology - Information Technology
Melbourne Polytechnic
Preston, VIC12.2022
Skills
- Support Ticket System
- Management ( Service NOW )
- Microsoft Azure Directory
- Microsoft office o365
- Admin Exchange Account
- Bomgar, Microsoft Teams
- Data recovery
- Helpdesk services
- IT Service Management (ITSM) Oversight
- Technical Documentation
Accomplishments
- CompTIA Cybersecurity Analyst+: Digital Forensics from Skillsoft!
- CompTIA Server+: Network Security Protocols from Skillsoft!
- CompTIA Cloud+: Cloud Network Security from Skillsoft
INTERESTS
- Passionate about sports, both as a player and a fan, with a drive for teamwork, dedication, and achieving new heights.
- Enthusiastic traveller with a wanderlust spirit, seeking to explore diverse cultures, embrace new experiences, and broaden horizons.
REFERENCES
Will be provided upon requests.
Timeline
IT Analyst
Lynx IT
02.2022 - 03.2023
IT HELPDESK OFFICER
IT BIZZ SUPPORT
03.2021 - 01.2022
IT Intern
Transdev
11.2020 - 01.2021
Bachelor's of Information Technology - Information Technology
Melbourne Polytechnic