Saif Qasem
MACLEOD
Summary
I am an international student from Jordan with hands on experience in customer service,delivering products, and retail. I am punctual,bilingual,and detail-oriented,currently-studying Cybersecurity seeking any internship or casual job opportunities especially within the IT field.
Overview
1
1
year of professional experience
Work History
Retail Worker
SONSA
08.2024 - 03.2025
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assisted the butcher in the meat section
- Served Deli to the customers
Delivery Driver
DoorDash
06.2024 - 08.2024
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Car Detailer
04.2024 - 05.2024
- Shined vehicle windows and windshields to remove water spots.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Maintained clean, tidy and safe work environment.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Vacuumed interiors of vehicles to remove dirt and debris.
Education
Bachelor's of Cybersecurity - Computer And Information Sciences
La Trobe University
Melbourne, VIC03-2027
High School Diploma -
American Excellence
Amman,Jordan05-2022
Skills
- Register operation
- Relationship building
- Store cleaning
- FLUENT IN Arabic, and English
- Multitasking
- Microsoft Word
- Good Telephone Etiquette
- MS office
- Cultural awareness
- Teamwork and collaboration
- Calm under pressure
- Task prioritization
- Troubleshooting
- Computer skills
- Self-taught basic programming (python)
- Intermediate experience with kali linux virtual lab
- Learning Burpsuite via Burpsuite Academy
- Fundamental knowledge of network engineering
- JavaScript beginner
- Intermediate Html and Css skill
Accomplishments
- Got second place in swimming competition in Saudi and Jordan
- Graduating High-school
- Completing six different Act/Sat tests
- Completing Foundation year in LaTrobe College
- Completing Comptia security + certificate (In progress)
- Completing Comptia network + certificate (in progress)
- Completing CCNA certificate (In progress)
- Completed handful of rooms in Try Hack Me
- Self taught IT and programming skills skills from scratch learning via YouTube and Try Hack me courses
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Interests
- Auto Repair/Restoration
- Backpacking and Hiking
- Gym Workouts
- Music
- Martial Arts
- Cooking
- Animal Care
- Cisco packet tracer
- Bug bounty
- Pen testing
- Camping
- Video Gaming
- I enjoy cooking for friends and family gatherings
- Personal Development and Self-Improvement
Timeline
Retail Worker
SONSA
08.2024 - 03.2025
Delivery Driver
DoorDash
06.2024 - 08.2024
Car Detailer
04.2024 - 05.2024
Bachelor's of Cybersecurity - Computer And Information Sciences
La Trobe University
High School Diploma -
American Excellence
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