SAIFUL SADIN
St Riverwood,NSW
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
3
3
years of professional experience
Work History
customer service
ZAZ Foods & Grocery Australia
- Experienced in providing excellent, and maintaining a well-stocked and organized store
- Skilled in receiving and stocking inventory, rotating products to ensure freshness, and maintaining accurate records of inventory levels
- Demonstrated ability to work independently as well as part of a team, and to effectively communicate with customers and colleagues.
Customer Service Representative
Naji's Riverwood
Riverwood, NSW
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Business Manager
Rs Hope Traders Ltd
Dhaka, Bangladesh (Hybrid)
12.2020 - 11.2022
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Improved business profits through innovative cost containment and revenue generation techniques.
Education
Bachelor of Science -
Ideal College
Dhaka, Bangladesh09.2023
Skills
- Business Partnership Management
- Database Maintenance
- Alternative Medicine
- Employee Scheduling
- Manage Operations
- Market and Competitor Research
- Oversee Administrative Functions
- Inventory Tracking and Management
- Management Training
- Cross-Functional Communication
- Credit Terms Determination
Timeline
Customer Service Representative
Naji's Riverwood
08.2023 - Current
Business Manager
Rs Hope Traders Ltd
12.2020 - 11.2022
customer service
ZAZ Foods & Grocery Australia
Bachelor of Science -
Ideal College