Saiful Hasan Choudhury
Leppington,NSW
Summary
Dedicated Confectionary production worker with strong work ethic and passion for creating high-quality confectionary product. Seeking skills and experience to a dynamic production team.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Chilli Basil Thai Restaurant
08.2023 - Current
- Effectively coordinate and organize the entire restaurant team to ensure seamless operations
- Prepare comprehensive daily sales reports, analyzing key metrics to provide insights for decision-making
- Participate actively in inventory management processes to maintain optimal stock levels
- Lead the recruitment process for new staff members, from creating job listings to conducting interviews and selecting candidates
- Develop and implement effective onboarding processes to integrate new hires into the team seamlessly
- Develop and maintain staff rosters, ensuring adequate coverage for all shifts
- Handle catering orders, from initial customer inquiries to successful execution, ensuring customer satisfaction
- Oversee cash handling procedures, including till reconciliation and secure deposit processes
- Take charge of the overall management of the function hall, ensuring events run smoothly
- Coordinate with various departments to fulfill the specific requirements of each function, meeting and exceeding client expectations.
Operation manager
Lemongrass Thai cuisine
10.2018 - 06.2023
- Directed day-to-day operations, ensuring the highest standards of service and efficiency
- Implemented streamlined processes to enhance overall restaurant functionality
- Led and motivated a diverse team, fostering a positive work environment
- Conducted regular training sessions to improve staff skills and maintain a high level of service
- Spearheaded initiatives to enhance the overall dining experience for customers
- Implemented feedback systems to gather customer insights and address concerns promptly
- Implemented effective inventory control measures to minimize waste and optimize stock levels
- Collaborated with suppliers to ensure the availability of high-quality ingredients
- Developed and implemented cost-control strategies to maximize profitability
- Monitored expenses and identified areas for operational efficiency improvements
- Ensured compliance with health and safety regulations, maintaining a secure and hygienic environment
- Kept abreast of industry standards and implemented necessary changes to align with regulations
- Worked closely with the kitchen staff to synchronize front-of-house and back-of-house operations
- Fostered effective communication channels between kitchen and service teams
- Coordinated and managed special events and promotions to attract and retain customers
- Collaborated with marketing teams to execute successful promotional campaigns.
Sales Assistant
Super Amart
03.2016 - 02.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Coordinated logistics and catering for meetings and sales events.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Manager
MAC Shops
01.2008 - 12.2013
- Perform all administrative jobs and paper works
- Making Payroll
- Preparing company Monthly report
- Customer Service (face to face and over phone and over internet)
- Cash and till handling
- Prepare Stock Report and order stock
- To lead the total sales team
- Balance the cash and close the store.
Chef assistant
Swiss Grand Hotel
01.2006 - 12.2008
- To prepare meal for customer.
Education
Diploma in business management -
Illawara College
12.2008
HSC -
Sunshine college
08.2004
Skills
- Microsoft Office (Advanced user)
- Operating System: Microsoft Windows XP Home, professional and NT
- Internet (Advanced user)
- Illustrator (Moderate user)
- Have high-level customer service, teamwork, liaison and negotiation skills
- Operated and maintain production machinery for baking, mixing, and shaping
- Assisted in the preparation of ingredients, measuring accurately to ensure consistent product quality
- Collaborated with team members to meet daily production quotas and quality goals
- Participated in inventory management, tracking ingredients level and restocking needed
- Adhere to safety and sanitation guidelines
- Strong teamwork and communication skills within a fast-paced production environment
Accomplishments
- Exceeded monthly sales targets by 20% in the furniture shop, building customer loyalty through personalized service and product expertise. Awarded as Top sales person nationally several times.
- Initiated a feedback program in the furniture shop, resulting in a 30% increase in positive reviews and an overall improvement in customer satisfaction.
- Revamped the furniture shop's visual merchandising layout, leading to a 15% increase in foot traffic and a 25% rise in average transaction value.
- Conducted regular product knowledge training sessions for the furniture shop sales team, reducing return rates by 40% and enhancing the overall shopping experience.
- Implemented an inventory tracking system in the furniture shop, reducing stock discrepancies by 25% and streamlining the ordering process.
- As a restaurant operations manager, implemented cost-control measures resulting in a 15% reduction in overall operational costs without compromising service quality.
Personal Information
Date of Birth: 10/07/1983
References
Referees details will be provided upon request
Hobbies and Interests
- Playing badminton
- Reading and traveling
Timeline
Customer Service Manager
Chilli Basil Thai Restaurant
08.2023 - Current
Operation manager
Lemongrass Thai cuisine
10.2018 - 06.2023
Sales Assistant
Super Amart
03.2016 - 02.2019
Manager
MAC Shops
01.2008 - 12.2013
Chef assistant
Swiss Grand Hotel
01.2006 - 12.2008
Diploma in business management -
Illawara College
HSC -
Sunshine college
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