Saiful Islam Shahin
Castle Hill,NSW
Summary
With a proven track record at Express Super Shop, I excelled in navigating complex customer and employee situations, enhancing store safety and reducing theft significantly. My leadership at Cafe Avengers boosted team performance and customer satisfaction. Skilled in budgeting and exceptional in customer engagement, I bring a dynamic blend of hard and soft skills to drive success.
Overview
2
2
years of professional experience
Work History
Retail Shop Manager
Express Super Shop
03.2023 - Current
- Navigated complex situations with customers or employees calmly and professionally, resolving issues in a manner that satisfied all parties involved.
- Implemented loss prevention measures, reducing instances of theft and shrinkage within the store environment.
- Maintained high standards of cleanliness throughout the store, ensuring a safe shopping experience for all patrons.
Staff In Charge
Cafe Avengers
02.2024 - 10.2024
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Worked with management team to implement proper division of responsibilities.
- Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
Education
Bachelor of Science - Information Technology
Macquarie University
Sydney, NSW03-2027
Skills
- Store operations
- Budgeting and finance
- Customer service
- Customer engagement
- Health and safety
- Kitchen services
Languages
English
Full Professional
Hindi
Professional Working
Bangla
Native or Bilingual
Interests
- Backpacking and Hiking
- Youth Development Programs
- Community Cleanup
- Volunteer Work
- Fundraising Events
- Crafting and DIY Projects
Timeline
Staff In Charge
Cafe Avengers
02.2024 - 10.2024
Retail Shop Manager
Express Super Shop
03.2023 - Current
Bachelor of Science - Information Technology
Macquarie University
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