Saif Ullah Jadoon
Canberra,ACT
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly adaptable Mechanic consistently guarantees customers short turnaround times for auto repairs. Focused on quality and customer satisfaction. Detailed understanding of safety mandates and regulations to maintain safe work environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Mechanic
R And J Automotives
PunchBowl, NSW
05.2023 - 08.2024
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Maintained accurate records of work performed in accordance with company standards.
- Ensured safety protocols were followed while working on vehicles.
- Consulted with customers regarding service options available based upon their needs.
- Assisted fellow mechanics when necessary during complex repairs.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Monitored shop equipment to maintain safe working condition.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Repaired, replaced and adjusted brakes.
- Removed old oil, replace filters and added correct amount of new oil.
Customer Service Representative
EG Group
Mawson, Australian Capital Territory
09.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Security Officer
TMS
Perth, WA
02.2023 - 03.2024
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Performed first aid and CPR when necessary during emergency situations.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Assisted with crowd control during large events held at the facility.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Completed incident reports to record security or loss prevention incidents.
Education
Certificate 3 In Light Vehicle Mechanical Technology - Automotive Technology
Lennox College
Sydney, NSW05-2025
Bachelor of Arts - International Industrial Information
Kyonggi University
Suwon, South Korea02-2022
Skills
- Hydraulic Repair
- Inventory Management
- System Upgrades
- Vehicle inspections
- Quality Assurance
- Troubleshooting
- Work Order Management
- Hand and power tools
- Deadline-driven
- Maintenance and repairs
- Price Quoting
- Account updating
- Inbound and Outbound Calling
- Product Knowledge
- Paperwork Processing
- Complaint resolution
- Report Generation
- Data Entry
- Scheduling
- Shipping and receiving understanding
- Prioritization
- Report creation
Certification
- Valid Security License
- Valid RSA
- Valid First Aid
- Valid Drivers License
- Police Clearence
- Part Time Working Rights
Availability
- Available Mon-Thursday All Day
- Part Time Working Rights
Security Reference
- Abid Khan Current Security Officer At Wilson Security
- Contact:0401876676
Customer Service Reference
- Shahroze Ahmad Current Manager At Politix And TM At Coles Express
- Contact: 0401685655
- Ravnit Kumar Current Manager At EG Mawson
- Contact:0416432431
References
References available upon request.
Timeline
Customer Service Representative
EG Group
09.2023 - 04.2024
Mechanic
R And J Automotives
05.2023 - 08.2024
Security Officer
TMS
02.2023 - 03.2024
Certificate 3 In Light Vehicle Mechanical Technology - Automotive Technology
Lennox College
Bachelor of Arts - International Industrial Information
Kyonggi University
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