Saikiran Goud Girkati
Alice Springs,NT
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Outback Stores
01.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
EG Group
01.2022 - 12.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Outback Stores
10.2020 - 12.2021
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Supervisor
Erldunda Road House
04.2017 - 09.2020
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Successfully drove new product lines to increase annual profits by 17%.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
Relationship Manager
Rak Bank
07.2014 - 02.2017
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
- Organized regular events to foster community engagement among clients, solidifying existing relationships and attracting new business prospects.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Evaluated portfolio performance regularly using advanced analytics tools, making strategic recommendations to optimize client returns.
Customer Service Manager
ICICI Bank
08.2011 - 05.2014
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Education
Bachelor of Science - Computer And Information Sciences
Jawahar Lal University
Hyderabad05.2011
Skills
- Goals and Performance
- Microsoft SharePoint
- Microsoft Dynamics
- Customer Service
- Staff Training
- Project Management
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Store Merchandising
- Store displays
- Recruiting and Hiring
- Financial operations management
Certification
IT Support Certificate
Refrences
Matt Pawelski
Operations manager-Outback Stores
0404846575
Nelson Tavares
Operations Manager-Outback Stores
0448820607
Kira Boswell
Site Manager-Erldunda Road House
0459821177
Timeline
Store Manager
Outback Stores
01.2023 - Current
Store Manager
EG Group
01.2022 - 12.2022
Store Manager
Outback Stores
10.2020 - 12.2021
Store Supervisor
Erldunda Road House
04.2017 - 09.2020
Relationship Manager
Rak Bank
07.2014 - 02.2017
Customer Service Manager
ICICI Bank
08.2011 - 05.2014
Bachelor of Science - Computer And Information Sciences
Jawahar Lal University
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