Summary
Overview
Work History
Education
Skills
Websites
Certification
ACADEMIC PROJECTS
Timeline
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Saikiran Veera

Melbourne,Australia

Summary

Results-driven IT Support Specialist with over 2 years of experience in Level 1 support, recognized for exceptional technical troubleshooting and effective problem-solving abilities. Demonstrates proficiency in diagnosing hardware and software issues, managing help desk operations, and consistently ensuring high levels of user satisfaction. Committed to maintaining accuracy and efficiency in fast-paced environments while contributing to team success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Warranty Administrator and Technical Support

Soniq Digital Media
TRUGANINA, AU
08.2022 - Current
  • Provided technical support and troubleshot 88% of electronic devices by contacting and training clients through hotline services and ensuring that devices were fixed within a week
  • As a warranty administrator and technical support, provided exceptional customer support through training, troubleshooting, warranty claims, and processing
  • Troubleshot and resolved issues with desktops, laptops, printers, and other peripherals.
  • Delivered Level 1 technical support to resolve hardware, software, and network issues for over 20 users.
  • Responded promptly to help desk tickets via email, phone, and remote tools, achieving a 86% resolution rate within SLA.
  • Assisted in user account management, including password resets and Active Directory maintenance.
  • Provided clear instructions and documentation for recurring technical problems to improve team efficiency.

Warehouse administrator (Full-time)

RVM
Keysborough, AU
10.2020 - 07.2022
  • Contact all our 6 carrier representatives, arranging for special deliveries and shipment receipts
  • Resolved issues and troubleshooting technical problems for all the computer hardware under same network
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs
  • Operated 11 mobile tools to track merchandise and verify the stock in the warehouse

Education

Master of Information Technology - Computer Networking

Central Queensland University
Melbourne, VIC
11-2020

Bachelor of Technology - Electronics And Communications Engineering

Koneru Lakshmaiah Education Foundation
Vaddeswaram, India
05-2018

Skills

  • Operating Systems: Windows (7/10/11), macOS
  • Software: MS Office Suite, Remote Desktop Tools, Ticketing Systems ( Jira)
  • Networking: Basic LAN/WAN troubleshooting, Wi-Fi Configuration, IP Addressing
  • Hardware: Desktop and Laptop Repair, Peripheral Device Configuration
  • Building Security Management System - ISO 27001
  • 3cx Phone System Management
  • User credential management
  • Adaptability
  • Positive Attitude
  • Teamwork
  • Multitask
  • Fast Paced
  • Self-Motivated
  • Attention to detail
  • Communication

Websites

Certification

  • Technical Support Fundamentals, Coursera - google, 2023
  • Computer Components and Peripherals for IT Technicians, LinkedIn, 2018
  • Learning PC Maintenance and Performance, LinkedIn, 2024
  • IT Support for a Hybrid Workforce, LinkedIn, 2024

ACADEMIC PROJECTS

Development of a Cloud-Based Learning Management System (LMS) for Remote Education.

Developed and deployed a Moodle-based Learning Management System to facilitate online education during the COVID-19 pandemic. The project aimed to address the challenges faced by schools lacking technological resources, ensuring continuity in education through a scalable, secure, and user-friendly platform.

Timeline

Warranty Administrator and Technical Support

Soniq Digital Media
08.2022 - Current

Warehouse administrator (Full-time)

RVM
10.2020 - 07.2022

Master of Information Technology - Computer Networking

Central Queensland University

Bachelor of Technology - Electronics And Communications Engineering

Koneru Lakshmaiah Education Foundation

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Saikiran Veera