Sai Krishna Dhulipalla

Directed and coordinated maintenance of company equipment
Developed specifications for new equipment and maintenance schedules
Designed mechanical processes such as locking mechanisms, GPS tracking, and anti-theft systems to enhance installation and maintenance
Managed and maintained overall stock of mechanical equipment
Created procedures and documentation for maintenance and installation activities, ensuring compliance with quality assurance standards
Established protocols for installation, quality control, and inspection activities based on engineering principles and safety regulations
Managed project documentation and assisted with strategic project coordination from start to finish.

Identified and resolved network problems using provided software and equipment to ensure smooth operations
Regulated user access to sensitive files and systems to prevent internal data breaches
Set up systems for users, including the installation of cables and software to meet operational requirements
Troubleshot and repaired both hardware and software issues, ensuring minimal disruption to user activities
Managed asset data entry and inventory using Makor software, maintaining accurate records of equipment
Initiated and monitored the data erasure process using Blanco software, including basic device troubleshooting
Conducted asset quality reviews and audits to evaluate the functionality and appearance of equipment
Performed physical destruction of data carriers, such as mobile devices and hard drives, in accordance with security protocols
Processed company resources, including servers and switches, for data cleaning and disposal
Troubleshot and ensured complete data erasure from routers, switches, and servers, maintaining data security standards

Managed customer inquiries and complaints through calls, chats, and emails, providing timely and effective solutions
Created and recorded incident tickets for each support request, ensuring accurate tracking and resolution
Provided detailed explanations of products and services, demonstrating broad knowledge of Telstra's offerings
Utilised diagnostic tools to identify and resolve technical issues related to internet and account services
Maintained records of customer interactions and resolutions for future reference and service improvement
Contributed to team goals by achieving individual performance targets and supporting team efforts
Assisted customers with troubleshooting and resolving technical problems, enhancing their overall experience
Collaborated with other support representatives to share knowledge and improve service delivery

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

• Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
• Reduced product waste through meticulous monitoring of packaging quality and making necessary adjustments.
• Enhanced production rates by performing regular machine maintenance, ensuring minimal downtime.
• Upheld company reputation for high-quality products by diligently adhering to established packing guidelines.
• Stacked finished packaged items and wrapped protective material around each item to properly pack items in cartons and containers.
• Coordinated seamlessly with other departments such as shipping and receiving, ensuring smooth operations throughout the entire production process.
• Performed basic preventive maintenance on packaging machines by cleaning and changing knives and blades, pull-belts, tape machines and rollers.