A highly Motivated and enthusiastic individual pursued Masters in Information Technology.Strong Passion towards development and enjoy learning new things in Innovative way.Analytial Thinker and support specialist with experience with various softwares.Looking forward to Adopt new Technologies.
· Troubleshoot issues as 1st & 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues
· Troubleshoot and replace laptop and PC hardware such as DVD-Rom, hard drive, floppy drive, motherboard, power supply, computer fan, NIC, monitors, LCD screens, and warranty repairs
· Participate in IT Support queue which will result in assigning and prioritizing open issues
· Manage customer issues and requests by creating, tracking and documenting technical solutions
· Build\deploy new workstations (desktop & laptop PC's)
· Install\upgrade hardware\software on Windows workstations
· Maintaining, troubleshooting, and repairing desktop computers, laptop/notebook computers, printers, peripheral hardware and software.
· Work incooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees.
· Provide recommendations to improve the support processes or the delivery of customer service.
· Provide & reinforce customer service expectations when assisting the customer in technical and operational issues.
· Manage the assigned ticket queue.
· Follow standards for supported application and workflows.
· Maintain inventory of assets, as directed by management.
· Other project assignments as directed by the field project management team.
· May provide assistance with entry level network tasks such as network server backup rotation, network account maintenance, and activation of data jacks.
· Assist network support team with all releases following completion of enterprise project work.
· Monitor and test PC/Mac performance and provide PC/Mac performance statistics and reports.
· Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
· Work with Network Administrator to troubleshoot network issues.
· Provide good business management, develops and promotes relationships with both client and other system engineers
· Performs continual preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
● 1 Year of IT experience in development of EAI applications.
● Experienced in programming using Middleware technologies (webMethods 9.2).
● Experience in Development of the flow/adapter services, reviewing the integration code and debugging the code using Designer.
● Experience in developing REST services/resources.
● Experience in unit/integration testing of REST services using POSTMAN.
● Experience in Code Migration across environments/Integration Servers using Deployer.
● Experience in configuring the webMethods components including Designer, Integration Server, Broker server and MWS on Windows platform.
● Basic understanding of SFTP in webMethods.
● Basic knowledge on JIRA workflow.
● A committed Team player, fast learner and detail oriented.
Webmethods