Sai Krishna Gogineni

• Resolved problems, improved operations and provided exceptional service.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• It support for All application and Vpn Connections.
• Advanced Support for Office 365 Applications .
• Teams Setup for New Users.
• Raising Tickets on service Now to Escalate High Level Issues.
• Providing LAN or Network Troubleshooting Issues.
• Backing up their data of One drive and whole support on One Drive.
• Resolving Level1/Level2 issues Assigned to me on Service Now Under Incidents Assigned to me on Incident Management system.
• Carried out day-day-day duties accurately and efficiently.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Worked flexible hours; night, weekend, and holiday shifts.
• Used Microsoft Word and other software tools to create documents and other communications.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Kept department records and updated documentation with latest counts.
• Submitted New Purchase Requests to Maintain optimal Levels and Meet Projected Needs.
• Completed Full Department Audits Every Week.
• Performed 30 Area Counts Each Week.
• Researched and corrected Discrepancies quickly to Maintain Current Information.
• Built Customer Loyalty Through Exceptional Service, Consistently Growing Repeat Business to Ensure Excellent Sales Figures.
• Built Exceptional relations with various Stakeholders to Progress and settle Claims effectively and Efficiently.
• Managed Expansive Client Caseloads Effectively and Efficiently through Faultless organisation and Time Management.
• Prioritise replenishment Issues to Maintain Inventory Status All Time Available.
• Communicate with Linfox transport management/Manager to prioritise Seal profiles for our supermarkets.
• Monitoring Current orders pushing through JDA to Woolworths management systems (WMS) Without any it issues.
• Communicating to TCS team to maintain system stability.
• Maintain updated records of all customer interactions.
• Produce weekly call reports for management.
• Resolved complaints.
• Scheduled service calls.
• Expedited priority issues.
• Provided ongoing support to Dc.

· Troubleshoot issues as 1st & 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues

· Troubleshoot and replace laptop and PC hardware such as DVD-Rom, hard drive, floppy drive, motherboard, power supply, computer fan, NIC, monitors, LCD screens, and warranty repairs

· Participate in IT Support queue which will result in assigning and prioritizing open issues

· Manage customer issues and requests by creating, tracking and documenting technical solutions

· Build\deploy new workstations (desktop & laptop PC's)

· Install\upgrade hardware\software on Windows workstations

· Maintaining, troubleshooting, and repairing desktop computers, laptop/notebook computers, printers, peripheral hardware and software.

· Work incooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees.

· Provide recommendations to improve the support processes or the delivery of customer service.

· Provide & reinforce customer service expectations when assisting the customer in technical and operational issues.

· Manage the assigned ticket queue.

· Follow standards for supported application and workflows.

· Maintain inventory of assets, as directed by management.

· Other project assignments as directed by the field project management team.

· May provide assistance with entry level network tasks such as network server backup rotation, network account maintenance, and activation of data jacks.

· Assist network support team with all releases following completion of enterprise project work.

· Monitor and test PC/Mac performance and provide PC/Mac performance statistics and reports.

· Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.

· Work with Network Administrator to troubleshoot network issues.

· Provide good business management, develops and promotes relationships with both client and other system engineers

· Performs continual preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

● 1 Year of IT experience in development of EAI applications.

● Experienced in programming using Middleware technologies (webMethods 9.2).

● Experience in Development of the flow/adapter services, reviewing the integration code and debugging the code using Designer.

● Experience in developing REST services/resources.

● Experience in unit/integration testing of REST services using POSTMAN.

● Experience in Code Migration across environments/Integration Servers using Deployer.

● Experience in configuring the webMethods components including Designer, Integration Server, Broker server and MWS on Windows platform.

● Basic understanding of SFTP in webMethods.

● Basic knowledge on JIRA workflow.

● A committed Team player, fast learner and detail oriented.