Summary
Overview
Work History
Education
Skills
Timeline
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Sai Krishna Gogineni

It Engineer (Deployment -Migration)
Melbourne,VIC

Summary

A highly Motivated and enthusiastic individual pursued Masters in Information Technology.Strong Passion towards development and enjoy learning new things in Innovative way.Analytial Thinker and support specialist with experience with various softwares.Looking forward to Adopt new Technologies.

Overview

2
2
years of post-secondary education
4
4
years of professional experience

Work History

It Migration Specialist(Deployment)

Fujitsu Australia Limited
Melbourne , VIC
2021.06 - Current
  • Resolved problems, improved operations and provided exceptional service.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • It support for All application and Vpn Connections.
  • Advanced Support for Office 365 Applications .
  • Teams Setup for New Users.
  • Raising Tickets on service Now to Escalate High Level Issues.
  • Providing LAN or Network Troubleshooting Issues.
  • Backing up their data of One drive and whole support on One Drive.
  • Resolving Level1/Level2 issues Assigned to me on Service Now Under Incidents Assigned to me on Incident Management system.
  • Carried out day-day-day duties accurately and efficiently.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

System Specalist/Inventory Controller/Wave Planner

Woolworths Group
Melbourne , VIC
2020.06 - 2021.05
  • Kept department records and updated documentation with latest counts.
  • Submitted New Purchase Requests to Maintain optimal Levels and Meet Projected Needs.
  • Completed Full Department Audits Every Week.
  • Performed 30 Area Counts Each Week.
  • Researched and corrected Discrepancies quickly to Maintain Current Information.
  • Built Customer Loyalty Through Exceptional Service, Consistently Growing Repeat Business to Ensure Excellent Sales Figures.
  • Built Exceptional relations with various Stakeholders to Progress and settle Claims effectively and Efficiently.
  • Managed Expansive Client Caseloads Effectively and Efficiently through Faultless organisation and Time Management.
  • Prioritise replenishment Issues to Maintain Inventory Status All Time Available.
  • Communicate with Linfox transport management/Manager to prioritise Seal profiles for our supermarkets.
  • Monitoring Current orders pushing through JDA to Woolworths management systems (WMS) Without any it issues.
  • Communicating to TCS team to maintain system stability.
  • Maintain updated records of all customer interactions.
  • Produce weekly call reports for management.
  • Resolved complaints.
  • Scheduled service calls.
  • Expedited priority issues.
  • Provided ongoing support to Dc.

IT Desktop Support Specialist

Vision It Solutions
Hyderabad , India
2016.08 - 2018.07

· Troubleshoot issues as 1st & 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues

· Troubleshoot and replace laptop and PC hardware such as DVD-Rom, hard drive, floppy drive, motherboard, power supply, computer fan, NIC, monitors, LCD screens, and warranty repairs

· Participate in IT Support queue which will result in assigning and prioritizing open issues

· Manage customer issues and requests by creating, tracking and documenting technical solutions

· Build\deploy new workstations (desktop & laptop PC's)

· Install\upgrade hardware\software on Windows workstations

· Maintaining, troubleshooting, and repairing desktop computers, laptop/notebook computers, printers, peripheral hardware and software.

· Work incooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees.

· Provide recommendations to improve the support processes or the delivery of customer service.

· Provide & reinforce customer service expectations when assisting the customer in technical and operational issues.

· Manage the assigned ticket queue.

· Follow standards for supported application and workflows.

· Maintain inventory of assets, as directed by management.

· Other project assignments as directed by the field project management team.

· May provide assistance with entry level network tasks such as network server backup rotation, network account maintenance, and activation of data jacks.

· Assist network support team with all releases following completion of enterprise project work.

· Monitor and test PC/Mac performance and provide PC/Mac performance statistics and reports.

· Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.

· Work with Network Administrator to troubleshoot network issues.

· Provide good business management, develops and promotes relationships with both client and other system engineers

· Performs continual preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Web Methods Developer

Genpact
Banglore , Karnataka
2015.06 - 2016.08

1 Year of IT experience in development of EAI applications.

● Experienced in programming using Middleware technologies (webMethods 9.2).

● Experience in Development of the flow/adapter services, reviewing the integration code and debugging the code using Designer.

● Experience in developing REST services/resources.

● Experience in unit/integration testing of REST services using POSTMAN.

● Experience in Code Migration across environments/Integration Servers using Deployer.

● Experience in configuring the webMethods components including Designer, Integration Server, Broker server and MWS on Windows platform.

● Basic understanding of SFTP in webMethods.

● Basic knowledge on JIRA workflow.

● A committed Team player, fast learner and detail oriented.

Education

Master of Information Technology - Network And Information Security Management

Central Queensland University
Melbourne, VIC
2018.06 - 2020.05

Skills

    Webmethods

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Timeline

It Migration Specialist(Deployment)

Fujitsu Australia Limited
2021.06 - Current

System Specalist/Inventory Controller/Wave Planner

Woolworths Group
2020.06 - 2021.05

Master of Information Technology - Network And Information Security Management

Central Queensland University
2018.06 - 2020.05

IT Desktop Support Specialist

Vision It Solutions
2016.08 - 2018.07

Web Methods Developer

Genpact
2015.06 - 2016.08
Sai Krishna GogineniIt Engineer (Deployment -Migration)