Sai Krishna Charan Somanchi
Innaloo,WA
Summary
Experienced customer service and engineering professional with a strong background in team leadership, logistics coordination, and technical operations. Skilled in managing customer interactions, scheduling deliveries, and collaborating with cross-functional teams to enhance efficiency. Eager to join Metroll and apply problem-solving abilities, operational expertise, and leadership experience in a fast-paced environment. With a foundation in mechanical engineering principles and a track record of delivering innovative solutions, possesses proficiency in project management to successfully lead teams and meet critical deadlines. Proven ability to apply problem-solving skills and technical expertise to optimize mechanical systems and processes effectively.
Overview
8
8
years of professional experience
Work History
Mechanical Engineer
ROLLSPACK Pty Ltd
06.2023 - 12.2024
• Identified and selected suitable materials for various projects, ensuring efficiency and cost-effectiveness.
• Troubleshot machine issues, optimizing performance and reducing downtime.
• Supervised machine operators and provided technical support to enhance productivity.
• Managed department stock and coordinated material acquisition.
Engineer Technologist
Branach Manufacturing
05.2022 - 05.2023
- Coordinated delivery of materials and equipment, ensuring alignment with safety standards
- Established quality control protocols and conducted plant inspections for performance optimization
- Assisted in managing records, maintenance, and documentation
- Supported senior mechanical engineers in testing product performance and stress response
- Identified process improvements to reduce time and costs
Customer Service Representative
DNA Recruitment
03.2017 - 04.2022
• Led a team in managing train replacement services, ensuring seamless customer assistance during disruptions.
• Handled high-pressure situations, guiding customers with accurate information and efficient solutions.
• Scheduled and managed service replacements, coordinating with transport teams for smooth operations.
• Maintained records of customer interactions and service logs to enhance process efficiency.
Education
Master of Business Administration (MBA) -
Victorian Institute of Technology
09.2022
Graduate Diploma of Management (Learning) -
Nova Institute of Technology
02.2021
Bachelor of Mechanical Engineering -
Ace Engineering College
06.2016
Skills
- Mechanical engineering principles
- Material selection
- Machinery troubleshooting
- Project management
- Professional writing
- Leadership
- Collaboration
- Multitasking
- Time management
Hobbies and Interests
Passionate about engineering advancements and following developments in upcoming projects
Skillsprofile
• Customer Service & Leadership: Led teams in train replacement services, ensuring smooth operations and excellent customer support.
• Communication & Problem-Solving: Strong verbal and written skills with a proactive approach to issue resolution.
• Scheduling & Coordination: Managed delivery schedules and logistics in previous roles.
• CRM & Record Management: Experienced in tracking customer interactions and maintaining operational records.
• Technical & Engineering Knowledge: Expertise in mechanical systems, materials selection, and production workflows.
• Team Collaboration: Ability to work with cross-functional teams and enhance operational efficiency.
References
Available upon request
Timeline
Mechanical Engineer
ROLLSPACK Pty Ltd
06.2023 - 12.2024
Engineer Technologist
Branach Manufacturing
05.2022 - 05.2023
Customer Service Representative
DNA Recruitment
03.2017 - 04.2022
Graduate Diploma of Management (Learning) -
Nova Institute of Technology
Bachelor of Mechanical Engineering -
Ace Engineering College
Master of Business Administration (MBA) -
Victorian Institute of Technology
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