SAIKRISHNA REDDY DADDANALA
AVONDALE HEIGHTS,VIC
Summary
Human Resources Associate with comprehensive background in employee relations, recruiting, compensation and benefits. Hardworking individual with skills in word processing, time management and scheduling. Analytical problem-solver able to work in fast-paced environments with minimal oversight. Aiming to build a career in HR and Customer service Management.
Overview
8
8
years of professional experience
Work History
Back Office Supervisor
Europcar
03.2022 - Current
- Served customers and followed outlined steps of service.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Managed multiple tasks in high-volume environment.
- Reconciled day to day cash activities and recording in custom software.
- Making reservations over the phone and handling all customer queries and updating to the rental station.
- Invoicing the rentals and liaising with the accounts receivables.
- Following up the overdue accounts and escalating to the customer relations.
- Creating credits for any incorrect billings and sorting the customer enquiries.
- Displaying new range of products for the customers and providing range of services and making ancillary sales over the counter.
- Doing Daily audits and ensuring all the company standards are practiced.
- Customer Queries are followed upon timely manner and liaising with customer relations to resolve un attended queries.
- Fleet reconciliation and fleet management, updating all the changes in the fleet history and reporting to the ops manager.
- Handling of all disputes / chargebacks on credit card queries and calls.
- Recording damages in the system and creating a claim file and following up with the insurance team.
- Assist the financial accountants with other ad hoc accounting requests
- Assist in the completion of month end business unit allocations and reporting
- Filing all the paperwork and reconciling every quarter.
- Maintaining KPI's and ensure the quality and standards of the work polices are aligned according to the norms.
Sales Specialist
LOTTE DUTY FREE
12.2023 - 03.2024
- Assisting sales manager in day to day operations such as cash balancing, till management, refunds and credits, banking reconciliations.
- Cash handling activities and updating the trackers in timely manner.
- Qualifying the customers on duty free allowances and guiding the international duty free sanctions.
- Effective communication with team and ensuring all the KPI's are achieved.
- Effectively using custom software to secure the details of the clients and updating any changes accordingly.
- Assisting store duties, such as stock taking, merchandise planning, stock planning and order assistance.
- Admin tasks involves paper work filing and managing the concerns raised and escalating to customer relations for further assistance.
- Ensuring WHS policies are in place and assisting any safety issues.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Store Manager
Ampol
04.2018 - 02.2022
- Created new business strategy for improving the quality standards of the store by training the CSA'S in a timely and efficient manner
- Liaising with all the suppliers for the adequate stock orderings and processed the credits for damaged & short supplied products
- Efficient in ordering of the stock including Dry Stock & Wet Stock with minimal wastage technique and high profit making policies
- Creating Returns for all the suppliers including Newspapers, Dairy, Groceries, Frozen Food in a timely Manner
- Highly Experienced in controlling of the Budgeted Hours in discrete of the Business Manager
- Employee Weekly Schedules and Roster according to the employee availability and Performance using KRONOS
- Adjusting the Time-cards and Removing the exceptions in avoidance of Unnecessary Over Time during the Pay Period Reviews
- Proficient in single touch payroll using KRONOS
- Logging jobs for the In-store incidents and escalating to the Business or District Mangers for quick Resolutions
- Training new hires and providing safety instructions in work environment in-order to avoid injuries and reduce jeopardy to everyone
- Ensuring all checklist of the Store manuals are followed and enforced
Customer Service Executive
7 Eleven Store
08.2018 - 10.2019
- Provided primary customer support to internal and external customers in a fast-paced environment
- Communication with Manager in fuel & forecourt Management, Shop
- Promotions, Merchandise Updates
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Liaised with customers, management and sales team to meet customer needs
- Working as a safety team member with the guidelines of the company policies and procedures
- Using the POS for all sort of merchandising and liaising with the manager regarding all sort of Back-end system orders
- Reducing the Wastage and focused on the cleanliness of the Store and forecourt Areas
- Aiming for the Incentives on the monthly Promotions by Up-selling and control over the customer base
Customer Service Officer
THE HARVEST STORE
07.2018 - 06.2019
- Described new products and services to customers, thoroughly explainingdetails and care of merchandise
- Monitored cash drawers in multiple checkout stations to ensure adequate cashsupply
- Managed timely and effective replacement of damaged or missing products
- Ensured superior customer experience by addressing customerconcerns, demonstrating empathy and resolving problems swiftly.
Cafe Manager
KODAMA COFFEE
07.2017 - 07.2018
- Accurately completed end-of-day financial tasks worth over $10,000 of cashand card transactions daily
- Disciplined and motivated staff to achieve challenging objectives in fast-pacedculinary environments
- Monitored food preparation, production and plating for quality control
- Controlled food costs and managed inventory
- Introduced "KRONOS" for scheduling needs to successfully create long-termschedules for 3 daily shifts and 12 employees
- Negotiated manufacturing service agreements and quality standards
- Managed schedules, accepted time off requests and found coverage when shiftswere short
- Tracked receipts, employee hours and inventory movements.
HR Recruiter
CMI PVT LTD
03.2016 - 04.2017
- Directed job fairs to bring in local talent for long term and seasonal positions
- Led a comprehensive safety training for 65 staff members
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information
- Responded to customer requests via telephone and email
- Implemented training programs for new and existing employees
- Recruited and screened qualified potential employees
- Provided backup payroll, if needed
- Assisted with the on-boarding process of 70 new hires in 2016
- Managed employee exit interviews and paperwork
- Worked for three Major Projects in Google and also Collaborated with Hinduja Global Solutions in key project.
Education
MBA & MPA - Accounting And Business Management
Holmes Institute
Flagstaff, VIC06.2020
Bachelors of Commerce - Accounting And Business Management
Gouthami Degree college
Hyderabad04.2016
Year 12 - Accounting
Sri Medha
Hyderabad04.2013
Year 10 -
CLR concept school
Hyderabad03.2011
Skills
- Hard Working
- Ability to Multitask
- Interpersonal
- Communication Skills
- Leadership Skills
- Effective Time Management
- Critical thinking and problem solving
- Customer service and care
- CRM proficiency
Timeline
Sales Specialist
LOTTE DUTY FREE
12.2023 - 03.2024
Back Office Supervisor
Europcar
03.2022 - Current
Customer Service Executive
7 Eleven Store
08.2018 - 10.2019
Customer Service Officer
THE HARVEST STORE
07.2018 - 06.2019
Store Manager
Ampol
04.2018 - 02.2022
Cafe Manager
KODAMA COFFEE
07.2017 - 07.2018
HR Recruiter
CMI PVT LTD
03.2016 - 04.2017
MBA & MPA - Accounting And Business Management
Holmes Institute
Bachelors of Commerce - Accounting And Business Management
Gouthami Degree college
Year 12 - Accounting
Sri Medha
Year 10 -
CLR concept school
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