Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Preference
Generic

Saikrupali Mattewada

Melbourne,VIC

Summary

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Overview

2
2
years of professional experience
1
1
Certificate
3
3
years of post-secondary education

Work History

IT Support

Darebin City Council
Preston, VIC
12.2023 - 05.2024
  • Providing level 1 support to users, diagnosing, and resolving ICT issues remotely and over the phone.
  • Escalating and routing requests to internal ICT teams and external vendors as needed.
  • Delivering outstanding customer service by addressing user concerns promptly and professionally.
  • Documenting inquiries and resolutions in the IT Service Management System, specifically ServiceNow.
  • Demonstrating strong technical skills in troubleshooting desktops and peripherals, ensuring efficient problem resolution.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Junior Recruitment Consultant

Dataflake LLC
01.2023 - 12.2023
  • Increased candidate placements by developing and implementing targeted recruitment strategies.
  • Improved client satisfaction by consistently providing high-quality candidates for various positions.
  • Streamlined the interview process for efficiency, resulting in faster hiring decisions.
  • Regularly revising and meticulously managing HR records, employee files, and database systems.
  • Built strong relationships with clients through regular communication and understanding their unique needs.
  • Supported recruitment, onboarding, and payroll procedures.
  • Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
  • Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
  • Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.

Customer Service Representative

StarTrack - Melbourne
07.2022 - 12.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Master of Commerce - Human Resources Management

Charles Sturt University
Melbourne, VIC
08.2019 - 06.2022

Bachelor of Technology - Computer Science

Jawaharlal Nehru Technological University
Hyderabad, India
05.2018

Skills

  • Application Support
  • Desktop Support
  • Ticketing Systems
  • Active Directory
  • On boarding and Off boarding
  • Chris21
  • EON
  • Software and Hardware Issues
  • Candidate Sourcing
  • Client Relations
  • Performance Tracking
  • Social Media Recruiting
  • Interview Attendance
  • Record Keeping
  • Screening Interviews

Certification

  • Certified in Social Hiring and Recruitment
  • Certified in Xero Australian payroll

Timeline

IT Support

Darebin City Council
12.2023 - 05.2024

Junior Recruitment Consultant

Dataflake LLC
01.2023 - 12.2023

Customer Service Representative

StarTrack - Melbourne
07.2022 - 12.2022

Master of Commerce - Human Resources Management

Charles Sturt University
08.2019 - 06.2022

Bachelor of Technology - Computer Science

Jawaharlal Nehru Technological University

Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureCareer advancementTeam Building / Company Retreats

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Saikrupali Mattewada