Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saikumar Boorla

Robertson ,Qld

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships.

Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.


Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

8
8
years of professional experience

Work History

Owner/Operator

Metro Petroleum
11.2014 - 08.2020
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Trained new employees in groups and in one-on-one scenarios.
  • Complied with standards for merchandising, stocking and storing product.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Educated coworkers and customers about new products.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Upsold specialty items with beverages, increasing store sales.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Developed unique events and special promotions to drive sales.
  • Increased kitchen efficiency 99.9% by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Owner/Operator

Coffee Club Cafe
10.2020 - 02.2023
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Cross-trained existing employees to maximize team agility and performance.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Fielded customer questions to share information about products, availability and pricing.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Trained new employees on customer service, money handling and organizing strategies (FIFO) & Pie baking
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Set and achieved company defined sales goals.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Led and directed team members on effective methods, operations and procedures of pie's baking
  • Product Upselling and Cross-Selling


Education

Master of Science - Business Administration And Management

University of Southern Queensland
Toowoomba, QLD
02.2011

Skills

  • Hospitality and Professionalism
  • Training and Development
  • Quality Control Planning
  • Finance Management
  • Flexible and Adaptable
  • Self-motivated professional
  • Monitoring Food Preparation
  • Operations and Procedural Knowledge
  • Strategic Methods
  • Outstanding verbal and written communication
  • Retail Management

Timeline

Owner/Operator

Coffee Club Cafe
10.2020 - 02.2023

Owner/Operator

Metro Petroleum
11.2014 - 08.2020

Master of Science - Business Administration And Management

University of Southern Queensland

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Saikumar Boorla